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Ahmed Magdy, Senior Operations Officer

Ahmed Magdy

Senior Operations Officer·VFS Global

Egypt

Bachelor's degree, Administration And Finance

Work experience

Total years of experience: 6 years, 2 months

Senior Operations Officer

December 2024 - Present

VFS Global

Alexandria, Egypt

December 2024 - Present

-Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally or via email or telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy Full.
- Record & maintain all application data. Ensure accurate & timely. Data entry into the system with zero errors.
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance with the standard operating procedures, manuals etc. without deviation into process.
- Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Assist Deputy Manager/Operations Manager in execution of WB Project.

Company industry:
Other Business Support Services
Job role:
Consulting

Senior Sales Specialist

November 2022 - July 2024

Monglish International Academy

Alexandria, Egypt

November 2022 - July 2024

Got the top achiever three times in a row.
- Increased course sales by 20% through tailored marketing strategies.
- Trained 5 new sales staff on sales techniques and customer inquiries.
- Managed 3000+ clients from Gulf countries, including Saudi Arabia, UAE, and Qatar, which helped me in knowing different cultures and advanced selling skills.
- Expedited the resolution of customer problems and complaints to maximize satisfaction.

Company industry:
Training & Education Center
Job role:
Sales

Team leader of Sales Moderators

October 2019 - August 2022

Rakoda store

Alexandria, Egypt

October 2019 - August 2022

Closed over 5000 deals, achieving sales targets consistently.
- Provided support and training to junior sales moderators.
- Analyzed sales data to identify slow-moving items and recommended sales actions.
- Managed customer interactions across social
l media platforms.

Company industry:
Fashion & Apparel
Job role:
Marketing and PR

Education

Faculty of commerce English section, Alexandria University

June 2022

June 2022

Bachelor's degree, Administration And Finance

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Extracurricular activities "Content Creator" at Enactus Alexandria University [Oct.2020 – Sep.2021] -Social Media content writing for several fields. -Managed social media pages such as (Enspiru – Enactus Alexandria University ) on Facebook and Instagram. [July. 2019 – Nov. 2019] "Staff Member at Academic documentation committee" At Simulation of economic sectors 'SES19' at Bibliotheca Alexandria. -Trained more than 20 Participant on presentation skills. Designed workshops as a way of experiential learning for academic content.- - Make a written documentation of all the project’s sessions and upload it to Google Drive so that the benefit will spread to all participants. Capacity building member in" Active Tegara" [Nov. 2017 – March. 2018] -Completed +80 coaching hours on coaching and training techniques. Designed workshops as a way of experiential learning for academic content.- Trained +50 participants by facilitating flow of knowledge and skills needed.

Skills

التسويق الإلكتروني لعلاقات العملاء
Expert
التسويق الإلكتروني لعلاقات العملاء
Expert
التمويل
Expert
التمويل
Expert
المحاسبة
Expert
المحاسبة
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Marketing
Intermediate
Marketing
Intermediate
Self motivation
Intermediate
Self motivation
Intermediate
public speaking & presentation
Intermediate
public speaking & presentation
Intermediate
Call Center Administration
Intermediate
Call Center Administration
Intermediate
multi-potentianlity
Beginner
multi-potentianlity
Beginner
Communication & social skills
Intermediate
Communication & social skills
Intermediate
Self-Learning
Expert
Self-Learning
Expert
Negotiation
Intermediate
Negotiation
Intermediate
Time Management
Intermediate
Time Management
Intermediate
Teamwork
Expert
Teamwork
Expert
Advertising
Intermediate
Advertising
Intermediate
Leadership
Intermediate
Leadership
Intermediate
Coaching
Intermediate
Coaching
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Customer Centricity
Expert
Customer Centricity
Expert
CRM software
Intermediate
CRM software
Intermediate
Salesforce.com
Intermediate
Salesforce.com
Intermediate
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Six Sigma
Intermediate
Six Sigma
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Direct Sales
Expert
Direct Sales
Expert
Sales Online
Expert
Sales Online
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Beginner

Training and Certifications

Certifications
Digital Marketing Officer from New Horizons learning group
Sales Professional Course at Faculty of Commerce – Alexandria University from (American Chamber), (A

Training
Accounting training
Amreya petroleum refining company ,Alexandria
Jul 2018