System Administrator
Cupola Teleservices
Total years of experience :19 years, 6 Months
• Windows 2012/2016 General administration
• Application server administration
• Database server monitoring and general administration
• System monitoring and reporting
• Maintaining the right escalation matrix
• Liaising with other team members/supervisors for system related issues.
• Assisting operations and development teams identifying, troubleshooting and resolving issues as they arise.
• Performing daily system monitoring including OS patching, upgrading software and services.
• Monitoring the backup processing,
• Experience in Installing, upgrading and configuring Red Hat Linux 6.x & 7.x.
• Creating volumes and managing file system using Logical Volume Manager (LVM)
• User & Group Administration and Resolving the user related problems.
• Resolving File system Related Issues.
• Providing day-to-day user administration like adding or deleting users, password aging.
• Remote backup of Linux server using rsync and scp.
• Successfully worked on Ticketing System and ISM (IBM Tool).
• Provided support to end users related to hardware & software, computer applications, LAN
• Components and peripherals.
• Conducted onsite analysis and provided resolutions for difficult desktop problems for end-users.
• Monitored complaint ticketing system and ensured timely resolution of all work orders.
• Installed, organized, checked and troubleshot end user workstations and interrelated hardware and software.
• Designed solutions for onsite repair for remote users including onsite repair for remote users.
• Engaged in:
• Antivirus Update & Virus Protection (MacAfee, Symantec Endpoint Protection).
• User Profiles Backup and Restore.
• Mail Clients Configuration Backup & Troubleshooting (MS Outlook, Lotus Notes).
• Managed:
• Domain environment for 2 sites through remote support.
• Shared Folder and devices through permission.
• Local & network printer configuration and troubleshooting.
Firstsource
• Worked under ITIL framework and managing Incidents and Service Requests.
• Logging all incidents and requests, categorizing and prioritizing them.
• Managing lifecycle of incidents and requests, escalating as appropriate and
• Closing them when the user is satisfied.
• Keeping the users informed about the status of the incidents and SR.
• Provided End Level support for SR and incidents
Responsible for Installation, Configuration & Troubleshooting of Operating Systems.
•Printer installation & Configuration (Hp, Epson, Cannon).
Cupola Teleservices
•Windows 2012/2016 General administration
•Application server administration
•Database server monitoring and general administration
•System monitoring and reporting
•Maintaining the right escalation matrix
•Liaising with other team members/supervisors for system related issues.
•Assisting operations and development teams identifying, troubleshooting and resolving issues as they arise.
•Performing daily system monitoring including OS patching, upgrading software and services.
•Monitoring the backup processing,
•Experience in Installing, upgrading and configuring Red Hat Linux 6.x & 7.x.
•Creating volumes and managing file system using Logical Volume Manager (LVM)
•User & Group Administration and Resolving the user related problems.
•Resolving File system Related Issues.
•Providing day-to-day user administration like adding or deleting users, password aging.
•Remote backup of Linux server using rsync and scp.
•Installation and upgradation of OS kernel and additional packages using RPM &YUM
CERTIFICATION
Diploma in Computer Hardware and Maintenance
Diploma in computer science