Client Partner
Tata Consultancy Services - Other Locations
Total years of experience :21 years, 8 Months
Managed sales and project delivery of 2 strategic retail customer accounts.
Acted as the liaison between the onsite client team and TCS offshore team to ensure on time delivery of project work.
Identified numerous sales opportunities for additional work in order to increase TCS revenue targets.
Managing the SAP FICO and HCM and duties include:-
-Identifying opportunities with key stakeholders to enable Business improvements.
- Develop sound business cases that enable workable solutions (process and system) within Finance and HR.
- Ensure that the project pipeline remained realistic and delivery happened according to the 5 year pipeline
- Provide functional expertise and best practice guidance within Finance and HR.
- Provide clear strategy for key applications within Finance and HR.
- Manage the relationship between the business and IT for Finance and HR.
- Ensure commercial benefit is achieved with new contracts and services.
- Initiated the RFP and managed the process to award the contract for the upgrade from SAP 4, 6C to ECC6 to an outsourced partner.
Managing a virtual team who were responsible for the support and development of various systems of which SAP was the biggest. Responsibilities included :
- Establishing the new structure and reporting lines that will enable the team to operate in a consistent manner
- Managing escalations from the various team leader and communication with the business in the event of service disruption
- Ensure the development of staff by establishing clear career path as well as taking persona aspiration into consideration.
- Liaise with business process owners to provide new functionality to support new initiatives developing within the business.
- Promote the increased usage of the newly implemented systems and continually watching trends to assist with future development.
Transition to PnP role with a staff complement of 40 people that covers functional areas such as FICO, SD/MM, POSDM, IDOC, WM, GRC, HCM and PI.
Manage the relationships with strategic partners to ensure adequate resource capacity for operational and other project activities.
Create a skills development program to involve support staff in projects and contribute to the solution design, thus allowing them scope for career development. Trained staff contributed to the increased system stability and improved resolution time of incidents.
Working as a team member on the Pick ‘n Pay implementation and and post go live was identified the head up the Application Managed Service (AMS) which was outsourced to UCS.
● Defined, analyzed, and documented functional requirements. Performed gap analysis and documented business decisions. Performed system configuration of SAP R/3 FICO modules
● Developed detail functional specifications for software enhancements, legacy data conversions, and external applications interfaces.
● Analyzed and documented the 'as is' practices utilizing a cross-functional team approach. Conducted process redesign of key processes, eliminating redundancy, minimizing hand offs, and incorporating only value-added steps.
● Defined, documented and prioritized informational and reporting requirements. Determined if the reporting needs could be satisfied through delivered functionality, requirements to be best served by a Business Warehouse, and reports requiring custom development.
● Managed the design, construction, and execution of business process test scenarios. Participated in the development of the system integration testing strategy and development of test scripts.
● Managed all FICO consultants at UCS Solutions ie performance appraisals, career development plans, proposals for additional work etc.
● Managing a department of 20 people responsible for support of the SAP production system. SAP Modules that were supported by this team included FICO, HR/ Payroll, BI, POSDM, Idocs, GRC and Retail
Provide comprehensive SAP Post Production application support and problem resolution to customers within the Purchase to Pay and Order to Cash processes. Implementing additional SAP FICO Functionality, assisting with the SAP vendor archiving strategy and establishing a shared service organization for Accounts payables in Shanghia, China.
- Team leader of the P2P team for a Global SAP implementation where a template had already been established. Deviation from the template had to be presented with thorough motivation which typically had to be statutory or legal in nature
- Re-designed and/or configured various business processes in SAP FI as part of the country specific roll-out where the deviation was approved by the Change Board
Defined functional requirement for all banking interfaces to facilitate 3rd party payments, worked with the developers and Citibank representatives to ensure timely completion and testing within the roll-out time frames.
- Acted as the Integration Testing lead in three roll-outs for the European, Latin American and North American regions
- Acted as liaison between the Implementation team and Program Management to ensure that any deviation from the global template was presented and approved by the Change Board
- Advisor to the Training team for the development of Accounts payable courses and content improvements as the roll-out progressed.
- Cut-over lead during go live. This involved the cut-over planning, ensuring a smooth transition at go live with zero disruptions to external customers.
Worked in various roles (Team Lead/ Team member) and have completed more than 9 full life cycle
implementations in Telecom, FMCG, Retail, Chemical and Banking industries. Activities performed as part of these implementations:
● Defined, analyzed, and documented functional requirements. Performed gap analysis and documented business decisions. Performed system configuration of SAP R/3 FICO modules
● Combined delivered functionality with creative process workarounds to deliver solutions to meet the unique industry requirements.
● Developed and managed of detailed project work plan, including the identification of project tasks, internal and external resources requirements and skill assessment.
● Developed detailed functional specifications for software enhancements, legacy data conversions, and external applications interfaces. Created an implementation and conversion strategy for a master data (vendors, customers and fixed assets. Acted as business liaison between the technical team and functional analyst to ensure completeness of functional specification and on delivery on requested enhancements,
● Analyzed and documented the 'as is' practices and conducted a redesign of key processes, standardizing the process flow and eliminating any redundancies
● Defined and documented reporting requirements and ascertained if the reporting requirements could be satisfied through standard delivered functionality or other options.
● Designed client specific testing strategy and testing approach. Managed the design, construction, and execution of test scenarios for various testing cycles
Whilst the concentration was on the Leadership component, the degree gives you a well rounded feel for all aspects in the business environment.
Specialisation in Financial Accounting and Business Economics
Focus was on Business Economics, Financial Accounting and Economics
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