Front Office Coordinator
Hotel Hawaii Resort Anyer, Indonesia
Total years of experience :3 years, 9 Months
Greet and welcome guests with warm, professional, and well-groomed Ensure guest check-in and check-out procedures are handled properly and quickly to the Hotel Information System (HIS)
Check and report to FO Manager regarding staff schedule, changes, and lateness
Prepared and updated room sales reports, revenue target front office, and room forecast
Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Coordinate special request from guests concerning room status like change room, room/equipment repair, room upgrade, etc to the HK department and Engineering to follow up on any defect
Greet and welcome guests with warm, professional, and well-groomed
Assist in the guest check-in and check-out process efficiently and professionally, and register guests to the system (opera / hotelogix)
Handles guest requests and complaints in a polite and efficient manner give further instructions to the relevant staff if needed to ensure customer satisfaction, and maintains a record of all complaints received from all guests. Follows up when necessary
Responsible for achieving and exceeding the guest satisfaction score
Handle guest room keys and ensure effective control for guest security
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Maintaining & monitoring existing project schedules & drafting program status reports.
Organizing, attending, and participating in project meetings Documenting and following up on necessary actions and decisions from meetings.
Maintain project documentation
Assists auditors for the purpose of providing requested supporting documentation required for audit.
Collects reference data from a variety of sources for the purpose of reviewing compliance with district policies and procedures Maintains purchasing documents, files, and records for the purpose of ensuring the availability of documentation and compliance with established policies and regulatory guidelines
Input hotel operational cashflow into the Hotel Information System (HIS)
Create journalizing report archives according to SOP to ensure accessibility, control, and security for company documents and information