milan rathnayake

• Supervised daily front-of-house operations to ensure smooth service flow and high
guest satisfaction
• Managed floor staff including waiters, hosts, runners, and cashiers; assigned stations
and shifts
• Coordinated with kitchen and bar teams to maintain service speed and quality
• Handled guest complaints professionally and ensured positive dining experiences
• Trained staff on service standards, menu knowledge, and upselling techniques
• Monitored cleanliness, hygiene, grooming, and SOP compliance
• Assisted with POS operations, billing accuracy, and cash handling
• Prepared shift reports, sales summaries, and incident reports

• Managing restaurant staffs work schedules.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other
restaurant essentials are adequately stocked.
• Monitoring the restaurants cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer
service.
• Resolving customer complaints in a professional manner.