Food And Beverage Server
Fairmont Hotels and Resorts Southampton
Total years of experience :12 years, 1 Months
Served guests of the hotel in three different restaurants (Italian, Seafood and Fine Dining Steakhouse). Provided impeccable service standards that resulted in consistent, positive feedback on TripAdvisor and guest experience surveys. Demonstrated an exceptional understanding of the food and beverage offerings and uses this knowledge to effectively upsell menu items. Built relationships with the guests through personalized service which resulted in multiple repeat customers.
Oversees daily operations of the Seafood and Persian Restaurant in the absence of a Manager. Responsible for preparing and submitting reports, responding to guests' and colleagues' emails, ordering stocks, making weekly duty roster. Managed the Sundowners event every Friday that caters to more or less 1, 000 guests per night; ordering and doing the inventory for the said event, contacting the suppliers and making sure that every event is a success. Actively engaged with the guests and made sure that every special occasion that the guests were celebrating were acknowledged. Responsible for making sure that company standards were adhered to by every employee in the restaurant. Implemented other tasks assigned by Senior Leadership.
Enthusiastically served guests in the all-day dining restaurant and the seafood restaurant. Provided guests' needs with the sense of urgency in mind. Conducted relevant trainings to improve the restaurant's service performance being the learning coach of the outlet. Made sure that each guest served felt like royalty and made sure to acknowledge all occasions that the guests were celebrating. Delivered other relevant tasks assigned by the Supervisor and Managers.
Performed duties and responsibilities in the All-day dining restaurant which is the busiest outlet of the hotel. Enthusiastically answered telephone calls and attended to guests' queries and reservations. Prepared table plans based on meal reservations; working on a manual reservation book. Able to remember repeat guests' names. Welcomed guests in the restaurant and ushered them to their tables. Ensured that guests' needs were provided even before they ask for it. Built rapport with guests making them a Forever Fan.