IT Support (Temporary)
Data Direct Group
Total years of experience :10 years, 2 Months
Debian (Linux) OS installation and update 7 Servers.
Configure Network and install applications. (SSH, IP, Hostname, etc)
Configure and arranging firewall/network permissions negotiation with RTA to enable
remote access to Canon
Maintain different flavors of enterprise Linux environments including Administration, troubleshooting, performance monitoring, optimization, capacity and continuity planning creation and execution including Health Check activities.
Doing necessary VA fixing & Hardening on Linux servers and Banking applications.
Provide evidence to internal & external auditor’s onsite inspections and audits.
Administration and managing Thales HSM
Maintaining Banking and Core banking Systems
Implementation and managing Bank ATM’s
Testing and Implementing debit card systems
Coordinate with bank staff and vendors for the Bank Transaction Switch migration project.
Handling third-party vendors.
Conducting bank DR drills.
Patching solutions(Manage engine)
Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
Evaluate new technology, perform tests on new hardware and software, define software
Technologies: - RedHat, VMware, HP/Dell Servers, iSwitch, AIX, Manage engine, Windows
and Commvault.
Provide Tier 2 support as necessary to Digital Banking Systems infrastructure on 24 x 7 operational environment (Windows, Linux & MS SQL).
Provide Tier 2 support as necessary to Data Warehousing Systems infrastructure on 24 x 7 operational environment And support without vender by researching and using vender knowledge base articles (VMWare, Windows, SUSE Linux Enterprise).
Doing necessary VA fixing & Hardening on applications, systems, infrastructure, firmware, and other areas.
Be part of planning, design and maintenance of virtualized IT Infrastructure solutions.
Maintain proper on time escalation procedures to ensure effective communication and get the customer queries/faults sorted within agreed SLAs.
Responsible to ensure ISO 27001 ISMS Procedures.
Provide evidence to internal & external auditor’s onsite inspections and audits.Provide Tier 2 support as necessary to Digital Banking Systems infrastructure on 24 x 7 operational environment (Windows, Linux & MS SQL). Provide Tier 2 support as necessary to Data Warehousing Systems infrastructure on 24 x 7 operational environment And support without vender by researching and using vender knowledge base articles (VMWare, Windows, SUSE Linux Enterprise). Doing necessary VA fixing & Hardening on applications, systems, infrastructure, firmware, and other areas. Be part of planning, design and maintenance of virtualized IT Infrastructure solutions. Maintain proper on time escalation procedures to ensure effective communication and get the customer queries/faults sorted within agreed SLAs. Responsible to ensure ISO 27001 ISMS Procedures. Provide evidence to internal & external auditor’s onsite inspections and audits.
Skills: IT Infrastructure Operations · Team Leadership · Teamwork · Virtualization · System Administration · Cloud Computing · Network Administration · Firewalls · Troubleshooting · ITIL · Vulnerability Assessment · Computer Networking · Network Security · Technical Support · Linux · Windows Server · VMware vSphere · Red Hat Linux · VMware · VMware Infrastructure · Windows · Leadership · Personal Development · Remote Troubleshooting · Fortinet · SUSE Linux Enterprise Server (SLES)
Setup and maintain virtual server platforms, Domain registration, DNS and virtual firewall for enterprise level customers
Provided remote hand support for clients.
Provided assistance for level 1/2 system and network support for dialog IDC clients
Provide customer support for Mail, DNS, Firewall (VDOM) and VMware solutions
Analyze the way of fault rectification and follow the fault escalation procedure regularly while updating the actual status
Provide necessary reports to the management on decision making.
Ensure ISO/ITIL Procedures are enforced and adhered.
Monitor a variety of information and network systems that include ELV & Data Center Support Systems, but not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.
Assembling and mounting Servers/DC equipment on racks.
Labelling and documenting the cabinet cabling. (Maintaining cabinet layouts, cabling diagrams etc.)
Maintain proper on time escalation procedures to ensure effective communication and get the customer queries/faults sorted within agreed SLAs.
Responsible to ensure ITIL/ISO 27001 ISMS Procedures are enforced and adhered across IDC sites.
Incident reporting & event log including changes will be maintained alongside the inventory. Setup and maintain virtual server platforms, Domain registration, DNS and virtual firewall for enterprise level customers Provided remote hand support for clients. Provided assistance for level 1/2 system and network support for dialog IDC clients Provide customer support for Mail, DNS, Firewall (VDOM) and VMware solutions Analyze the way of fault rectification and follow the fault escalation procedure regularly while updating the actual status Provide necessary reports to the management on decision making.
Ensure ISO/ITIL Procedures are enforced and adhered. Monitor a variety of information and network systems that include ELV & Data Center Support Systems, but not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications. Assembling and mounting Servers/DC equipment on racks. Labelling and documenting the cabinet cabling. (Maintaining cabinet layouts, cabling diagrams etc.)
Maintain proper on time escalation procedures to ensure effective communication and get the customer queries/faults sorted within agreed SLAs.
Responsible to ensure ITIL/ISO 27001 ISMS Procedures are enforced and adhered across IDC sites. Incident reporting & event log including changes will be maintained alongside the inventory.
Implementing Schneider Data Center Management (DCIM) Systems to Dialog Axiata Tire 3 Data center
Monitor and configure security tools (LogRhythm SIEM), review incidents to assess their urgency, and escalate incidents if necessary.
Skills: IT Infrastructure Operations · Teamwork · Virtualization · System Administration · Cloud Computing · Network Administration · Firewalls · Troubleshooting · Vulnerability Assessment · Computer Networking · Network Security · Technical Support · Linux · Windows Server · VMware vSphere · VMware · VMware Infrastructure · Windows · Personal Development · Remote Troubleshooting · Fortinet · Cloud · SIEM · LogRhyth
The Parent company of Reefs Edge Resort, The Grand Ark Banquet Hall, The Hamilton Deck, The Regent Country Club, St. Lachlan Hotel & Suites and The Chariot
Website and Email account Management and security
Help define IT infrastructure strategy, architecture, and processes
Manage ERP/POS Systems
Implement & Manage IPTV/CCTV systems
Manage Hotel systems (Opera, Nav, Micros Simphony, Scienter’s AccMaster)
Manage Hotel Wifi Systems
Installing and Manage Windows Servers
Manage Backup systems
Train new staff to POS & ERP with venders
Vender management for systems and cabling
Technologies: - Windows, AD, Hyper-V, Symantec backup, UniFi Commvault, IPTV, CCTV, Proxy, MS SQL, Lord Balancer, Firewall and Cisco Routers
Installing hardware and software systems. Maintaining or repairing equipment. Troubleshooting a variety of computer issues.
Technologies: - Windows, AD, Hyper-V, Symantec backup, UniFi
Mathematics for ICT I Computer Programming Software Development Practices Digital Electronics Data Communication and Networks Database Design Internet Technologies Communication Skills in English I Operating Systems Mathematics for ICT II Computer Architecture Data Structures and Algorithms Database Systems and Programming Visual Programming I Web Programming Computer Networks Communication Skills in English II Web Technology and Applications Platform Independent Programming Network Administration Internetwork Switching System Administration Wireless Communication Entrepreneurship Development and Management Psychology Soft Skills and Personal development Mobile Application Development Cloud Based Application Development Internetwork Routing Windows Server Administration Network Systems Implementation Network Programming IoT Device Programming Research Methodology Meditation & Stress Management Energy Management in IT Environment Work Based / Industrial Training Professional Issues in Information Technology Information Systems Security and Practices Network Project Management Broadband Networks Photonics and Fiber Optics Digital Marketing Enterprise Resource Planning Systems Intelligent Systems Photography Occupational Health and Safety Final Year Project (Network Development Project)
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