front Office Excecutive
Royal Ambassador Property Management WLL
Total years of experience :13 years, 6 Months
DESIGNATION - FRONT OFFICE EXCECUTIVE
• Meeting and greeting visitors at all levels of seniority.
• Screening phone calls, enquiries and requests, and handling them appropriately
• Preparing Lease agreements, addendums and invoices
• Following up on rent payments and issuing receipts
• Preparing and tallying weekly and monthly revenue reports
• Email management
DESIGNATION - HOSTESS & RESTAURANT ADMINISTRATOR
• Work schedules for staff
• Daily floor chart, allocating sections for servers
• Pre shift meetings with staff
• Audits: Cash, sales and daily collections, security
• Handling complaints
• Basic knowledge of ordering & receiving goods
• Weekly Reports/Recap
• Checking guests in and out of hotel per Metropolitan and Preferred standards
• Handling guest complaints and concerns in an efficient and timely manner
• Overseeing VIP guests, arrivals and departures
• Coordinating and multi-tasking job duties in a busy environment
• Being cross-trained in all functions of the Front office department: Night Audit, Switchboard,
• Processing guests’ accounts
• Handling a cash float
• Providing excellent customer service as per hotel standards
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities
• Devising and maintaining office systems, including data management and filing;
• Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• Screening phone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of the manager;
• Taking dictation and minutes;
• Carrying out background research and presenting findings;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring the manager is well prepared for meetings;
• Liaising with clients, suppliers and other staff.
• Carrying out specific projects and research;
• Responsibility for accounts and budgets;
• Taking on some of the manager's responsibilities and working more closely with management;
• Deputizing for the manager, making decisions and delegating work to others in the manager's absence;
• Being involved in decision-making processes.
• Working closely with senior managers to provide them with administrative support.
• Writing up correspondence, memoranda, presentations and reports for senior managers.
• Organizing business appointments.
• Coordinating travel arrangements for managers.
• Recording, transcribing and distributing the minutes of meetings.
• Screening telephone calls.
• Managing and maintain the executives' schedules and appointments.
• Meeting and greeting visitors at all levels of seniority.
• Filing and retrieving documents and reference materials.
• Organizing courier pickups.
• Maintaining administration systems.
• Providing general administrative support to senior executives.
• Coordinating both internal and external meetings.
• Liaising with internal staff at all levels.
• Directing calls from the switchboard.
• Processing of invoices, expense forms and reimbursements requests.
secondary school certificate