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millicent busena, Receptionist/customer care and guest relations officer.

millicent busena

Receptionist/customer care and guest relations officer.

kivi milimani hotel

Location
Kenya
Education
Diploma, Front office operations
Experience
3 years, 1 Months

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Work Experience

Total years of experience :3 years, 1 Months

Receptionist/customer care and guest relations officer. at kivi milimani hotel
  • Kenya
  • January 2013 to January 2016

Marketing the hotel
Receiving calls and providing necessary assistance to guests.
Check in and check out guest.
Attending to guest complains.
Providing information to guests about services available.
Customer care.
Receive incoming and outgoing calls.

Education

Diploma, Front office operations
  • at kenya utalii college
  • September 2010

Front office operations certificate.

Specialties & Skills

Cashiering
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Cross Selling
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Guest Satisfaction
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Receptionist
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Customer Service
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posses excellent customer care skills exceeding all my customer expectations
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Languages

English
Expert

Training and Certifications

Front office operations (Certificate)
Date Attended:
September 2010
Valid Until:
January 9999

Hobbies

  • socializing
    Met different kinds of people