Milos Dukanac

manager and Lead auditor at Management Systems Certification d.o.o.

• Serbia
• My current job since January 2012

(Licensed partner of DEKRA Germany and partner of PECB Canada)


Sector: Certification body for certification of management systems and personnel and performing suppliers' audits (standards: ISO 9001, ISO 14001, OHSAS 18001/ISO 45001, ISO 17100, ISO 22716, ISO 22301, ISO 27001, ISO 31000, ISO 50001, HACCP, customer/sector specific standards and SLAs)
harmonization of processes and procedures according to partners' requirements, including requirements of German national accreditation body - DAkkS);
Accreditation (EA) documents);
• creating business policies, processes and procedures;
• setting KPIs for certification process and monitoring their achievement, including implementing activities based on risk assessment as well as corrective actions;
• conducting trainings on international standards internally and externally;
• maintaining internal staff competence and engagement and collecting "organizational knowledge";
• promotional activities, communication to clients and other stakeholders;
• resolving complaints based on ISO 10002, evaluation of customer satisfaction;
• tender procedures;
• development of new services in the area of management systems and trainings;
• supporting business development activities of the subsidiary company - certification body Montecert Montenegro;
• performing audits in the following countries:
• Albania (English language),
• Bosnia and Herzegovina (Local language)
• Croatia (Local language and English language),
• Czech Republic (English language),
• Macedonia (Local language and English language),
• Serbia (Local language and English language),
• Slovenia (Local language and English language).