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Milton Pereira, Facilities Supervisor

Milton Pereira

Facilities Supervisor·Al Fardan Real Estate,

United Arab Emirates

Bachelor's degree, Graduation in Commerce

Work experience

Total years of experience: 14 years, 8 months

Facilities Supervisor

May 2022 - June 2024

Al Fardan Real Estate,

Dubai, United Arab Emirates

May 2022 - June 2024

from various the service used
• Process invoices, coordinate with different departments
in the Group.
• Administrative support to Assets/Property Management, and any other supports
as required by the line manager based on the capacity.
Company industry:
Real Estate
Job role:
Administration

Operations Supervisor

December 2018 - January 2022

Al Habtoor Real Estate,

Dubai, United Arab Emirates

December 2018 - January 2022

• Facilitated seamless handovers of apartments by ensuring thorough snagging
and completion of maintenance and cleaning tasks, while managing tenant
inquiries and requests to enhance satisfaction.
• Collaborated with administration to streamline documentation for tenant
to a secure and responsive living environment.
Company industry:
Real Estate

Facility Co-Ordinator

January 2014 - October 2018

Al Shirawi Facilities Management

Dubai, United Arab Emirates

January 2014 - October 2018

• Guide maintenance staff in cleaning and upholding quality standards within
assigned areas.
• Responsible for drafting, reviewing, and documenting necessary contracts and
presentations for site work.
• Timely preparation and submission of safety and maintenance reports to keep
management informed.
• Manage inventory and order equipment and supplies to maintain operational
efficiency.
• Foster efficiency, morale, and teamwork through effective interaction and
collaboration with staff members.
Company industry:
Facilities & Property Management

Sales & Boarding Representative

August 2012 - November 2013

Seven Seas Ship Chandler

Dubai, United Arab Emirates

August 2012 - November 2013

• Conducted on-site visits to vessels at all U.A.E. ports, establishing relationships
with key personnel including Captains and Chief Engineers, while effectively
promoting our service offerings and demonstrating unrivaled competency in
meeting their needs.
• Proactively received inquiries from vessels, delivering competitive offers and
Company industry:
Shipping

Customer Service Executive

January 2011 - January 2012

Convergys

Mumbai, India

January 2011 - January 2012

Greet Customers in a courteous, friendly and professional manner using agreed upon procedures.
• To listen to the consumer query with patience and not to assume the problem yourself.
• Handle customer feedback, and if required, follow up with senior management with regards to any requests that require immediate action.
• To maintain proper records of all the transactions/ sales/ complaints/ orders/ cancellations that have taken place, and to ensure a proper follow-up as and when required.
• To provide timely solutions of the customer queries and ensure that the problem does not occur again.
• To direct the customer to the right person in-charge (Supervisor or Manager), if handling the query is beyond your authority, so that the solution is attained immediately.
• To keep the organizational data and consumer information confidential.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Executive

January 2006 - January 2007

Disha Education Consultancy

Mumbai, India

January 2006 - January 2007

Handle Inbound &amp, Outbound calls.
• Handle Inward & Outward Couriers, thus liaising internally with Admin and Finance.
• Assist student with their queries related to courses, syllabus, textbooks and other educational services.
• Maintain confidentiality of students and office operation information.
• Prepare monthly electronic newsletters for students regarding new courses.
• Run weekly and monthly reports as and when required by the Management.
• Supervise registration of new and current student database
Company industry:
Training & Education Center

Support Executive

January 2005 - January 2006

Universal Computer

Mumbai, India

January 2005 - January 2006

• Maintenance of computer hardware that comprises a computer network including deploying, configuring, maintaining and monitoring active network equipment.
• Responsible for the security of the network and for assigning IP Addresses to the devices connected to the network.
• Maintain and record reports and update timely reports.
• Handle all feedback including compliments and complaints.
• Installing operating systems including Windows XP, Vista and many more.
• Monitoring the performance of the network, checking for security breaches, poor data management practices and more.
• Testing and evaluating new technology.
• Providing support, including procedural documentation and relevant reports.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Company industry:
IT Services

Education

Madurai Kamraj University

July 2010

July 2010

Bachelor's degree, Graduation in Commerce

India

IT Source

September 2007

September 2007

Higher diploma, Diploma in Hardware Networking Engineering

India

Mumbai University

April 2005

April 2005

High school or equivalent, Higher Secondary Certicate

India

Skills

Oracle

Expert

Lotus Notes

Expert

Microsoft Outlook

Expert

Customer Service

Expert

Maintaining Business Relationships

Expert

CUSTOMER SATISFACTION

Expert

CLEANLINESS

Expert

EMAIL & CORRESPONDENCE DOCUMENTATION

Expert

REPORTING

Intermediate

FOLLOWUP

Expert

CUSTOMER RELATIONSHIP MANAGEMENT

Expert

FACILITY OPERATIONS

Expert

SITE ANALYSIS

Expert

MULTITASKING

Intermediate

ATTENTION TO DETAIL

Intermediate

PROJECT MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

PROACTIVITY

Intermediate

TEAM MANAGEMENT

Intermediate

DECISION MAKING

Intermediate

PROCUREMENT

Expert

PRESENTATIONS

Expert

NOGOTIATION/ PO/ WORK ORDER

Expert

HSE(HEALTH AND SAFTEY)

Expert

PROBLEM SOLVING / INNOVATIVE

Expert

QUALITY ASSURANCE

Expert

FRONT DESK / CONCIERGE

Expert

VENDOR / SUPPLIER MANAGEMENT

Expert

SNAGGING / VIEWING / KEY HANDOVER

Expert

PURCHASE ORDER, BOQ, INVOICE

Expert

PETTY CASH, PAYMENT HANDLING

Expert

DOCUMENTATION,GENERATING REPORT,FILING

Expert

Oracle

Expert

Lotus Notes

Expert

Microsoft Outlook

Expert

Customer Service

Expert

Maintaining Business Relationships

Expert

Languages

English

Expert

Hindi

Expert

Marathi

Intermediate

Training and Certifications

Certifications
Hardware And nerworking
Aug 2008
-
Training
-
-

Hobbies and interests

Football

have won Many trophies for football matches in inter college footbal matches.

Reading Books, listening music