officer in charge -the pearl Qatar
Qatar national bank
Total years of experience :16 years, 9 Months
• Supervising and mentoring new staff and getting them acquainted with the banking world
• Problem Resolution Address and resolve day-to-day, transaction-related problems in order to achieve timely and satisfactory solutions. - Custodianship Act as a custodian of cash and security items so as to safeguard against misuse or possible losses
• Retain customers through complaint resolution and other enquiries in coordination with Complaints unit
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent, customer service, to both external and internal customers, and adhering to all appropriate process and procedures
• Safe vault adjustment
• Reports and Reconciliations Ensure that periodic reports and reconciliations are completed in a timely and accurate manner to safeguard against possible frauds or losses
• Compliance and Control Implement compliance and control procedures in order to ensure that all transactions are processed as per procedural requirements
Providing Client centered comprehensive banking financial planning advice for risk management, bank short and long term loans, mortgage advice, retirement, investment, superannuation, Estate and Aged care planning. Best practice has enabled me to adopt an evaluating data process to deliver valued comprehensive advice based on the financial goals, financial needs, individual circumstances and risk tolerance.
• Accredited to distribute Wealth Management approved products (Managed Investments, Superannuation, Risk Insurance, Gearing Products)
• Preparing quality compliant Statements of Advice and implementing agreed recommendations
• Attain and maintain the 5 ASIC core competencies for providing advice to customers (Advisory — Generic and Financial Planning, Managed Investments, Superannuation, Risk and Insurance
• Preparing quality compliant Statements of Advice and implementing agreed recommendations
• Create and maintain quality business relationships with clientele and referral partners alike and liaise and update them accordingly,
• Identify client needs and develop wealth strategies on their behalf,
• Arrange and conduct client interviews,
• Operate with a focus for customer service and promote yourself as a Risk advisor of an industry high standard
• Achieve the agreed retention results through building capable and motivated team works, Ability to think strategically and identify operational risk issues.
• Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
• Knowledge update on a continuous basis to be aware of all types of transactions for conducting the required checking.
• Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM Card requisition.
• Maintain the Bank’s files for Currency Transaction Reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, Powers of Attorney, court orders, levies, miscellaneous deposit documentation, and general correspondence.
• Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges
• To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet pre-set financial non-financial objectives
• High level judgment & ability to read the market in as far as new business opportunities are concerned.
• Spread and analyse financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal.
• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports.
• Establish new borrowing relationships for Business Banking (SME), preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share.
• Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank credit policy to maximize earnings while containing risks to an acceptable levels.
• receive and verify loan payments, mortgage payments and utility bill payments
• perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveller’s checks and exchanging foreign currency
• Answer inquiries regarding checking and savings accounts and other bank related products.
• receive and verify loan payments, mortgage payments and utility bill payments
• perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveller’s checks and exchanging foreign currency
• To execute control on cash within the present guidelines of the Bank and also observing branch cash limits
MBA marketing -university of Sydney