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minal shabbir, CUSTOMER SUPPORT OFFICER

minal shabbir

CUSTOMER SUPPORT OFFICER·EDIFY GROUP OF COMPANIES

Pakistan

Bachelor's degree, Agriculture resource economics

Work experience

Total years of experience: 2 years, 0 months

CUSTOMER SUPPORT OFFICER

January 2024 - December 2025

EDIFY GROUP OF COMPANIES

Faisalabad, Pakistan •Remote

January 2024 - December 2025

• Assisted customers with installation, setup, and product operation.
• Resolved customer inquiries and issues efficiently and professionally.
• Provided technical guidance and support to clients when required.
• Coordinated with sales, technical support, and logistics teams to
ensure smooth service delivery.
• Managed client communications and maintained positive customer
relationships.
• Activated and managed client accounts on the company
panel/system.
• Ensured timely follow-up and resolution of customer requests.
Company industry:
Training & Education Center

Education

University of Agriculture

June 2024

June 2024

Bachelor's degree, Agriculture resource economics

Pakistan

Punjab Group of Colleges

January 2024

January 2024

Bachelor's degree, Economics

Pakistan

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
EMOTIONAL INTELLIGENCE
Intermediate
FILE ORGANIZATION
Intermediate
FILE ORGANIZATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate
STRESS MANAGEMENT
Intermediate
STRESS MANAGEMENT
Intermediate
TECHNICAL ASSISTANCE
Intermediate
TECHNICAL ASSISTANCE
Intermediate

Training and Certifications

Certifications
O LEVELS (2018)-CAMBRIDGE ASSESSMENT INTERNATIONAL EDUCATION