Minaz Ambedkar

Desert Star Trading Co. (Kuwait)
Location - (Shuwaikh - Kuwait)
Position: Executive Secretary
All Secretarial, logistic, Purchasing, Sales recording in system.

• Coordinated with staff to enhance daily operations and improve workflow efficiency.
• Managed procurement processes, including purchasing and preparing shipping and clearing documents.
• Developed quotations and maintained effective communication by answering calls and responding to emails promptly.
• Collaborated with shipping companies to manage routing and follow up with suppliers, ensuring timely deliveries.
• Gained valuable experience in logistics coordination and administrative support, laying a strong foundation for a transition into Recruitment, Human Resources, and Assistant Accounting Management roles.

• Managing owners meetings and travel records, information up to date.
• Co-ordinating with the Staff to ensure the daily routine work is done effectively.
• Purchasing, Preparing Shipping and clearing related documents, Ordering, Making Quotation, Answering calls and replying emails.
• Shipping Company. Send routing and follow up with supplier and shipping company and update customer/ Management with status at all stages till freight arrives in Kuwait.
• Follow up with the clearance department to ensure the air freight is cleared and delivered to customer on time.
• Office administration such as filling, typing correspondence, draft office Memos, Point of contact for all
departments.
• Working on Ducati and BMW online systems for ordering, marking sales and other related inputs.
• Answering calls, taking messages and handling correspondence.
• Responsible for document control: establish and maintain the project filing in accordance with the management system.
• Preparing Battery Quotation and sharing with the requested relevant parties by email.
• Technical and non-technical coordination with the production and maintenance team as well as the sub- department.
• Co-ordinating with mandoubs, sales team for Bike sales - Documentation and registration.
• Email / Phone co-ordination done (whenever necessary) with Suppliers - BMW, Ducati, Revelium, Sunlight
• battery, Hoppecke battery, Visca batteries and any new ones (if required).
• Strong customer service skills, Excellent English communication skills both verbal and written.
• Computer skills; Microsoft office, email, internet explorer, etc. and ability to learn proprietary business software applications.
• Ability to work under pressure, multi-task, organize and prioritize work load in order to meet numerous deadlines.
• Positive attitude, team player and outgoing personality.
• Willingness to learn and give the extra mile for the company
• Coordinate with Supplier / Vender / Shipping Company for Costing & Billing for both Import and Export jobs.
• Update BMW and Ducati shared system with Daily, Monthly Sales / Purchases, Planning.
• Any other related duties / projects assigned by the direct supervisor from time to time to meet the business exigencies.

• Streamlined office administration tasks, including filing, typing correspondence, and drafting memos, enhancing communication across departments.
• Organized and managed owners' meetings and travel schedules, ensuring timely updates and efficient information flow.
• Collaborated with staff to coordinate daily operations, improving workflow efficiency and team productivity.
• Handled purchasing and ordering processes, prepared quotations, and maintained effective communication by answering calls and responding to emails promptly.
• Developed strong organizational skills and attention to detail, essential for transitioning into Recruitment, Human Resources, and Logistics coordination roles.

Company Information: Resturant Cafe & having various other chain companies - Advertising / Indoor Designing / Welness Spa / Positive Energy Institute (Lecture & Classes).

Position: Administrative Secretary
Projects:-
 Oxygen Cafe / Resturant & the sister concern Companies (Kaizen Institute Company / Kaizen
Welness & Beauty / Basho Beauty/ Shoof Advertising.:-

• Supported recruitment efforts by advertising job openings across multiple job portals, enhancing visibility and attracting qualified candidates.
• Assisted in the onboarding process, ensuring a smooth transition for new hires and fostering a positive work environment.
• Coordinated administrative tasks, including scheduling interviews and managing calendars for HR and management teams.
• Maintained employee records and updated databases to ensure accurate information for HR processes.
• Collaborated with various departments to streamline communication and improve operational efficiency.
• Developed and implemented organizational systems to enhance productivity and support logistics coordination.
• Contributed to financial oversight by assisting the accounting manager with basic bookkeeping tasks and expense tracking.

Human Resource management and Admin Related:-
• Advertising for all the companies on various job portals such as Bayt.com & other social
networking sites.
• Screening, Scheduling & Conducting telephonic & 1st level interview with the Chairman / Owner.
• Arranging all appointments for the owner of the company.
• QA the data and report managed by the Cafe & Restaurant team / Spa Team.
• Handling Employee issues / queries / Vacation / Salary/ End of term benefits / Attendance, etc.
• Handling all administrative works - Recruitment process.
• Managing & working on POS software/ Spa Saloon Welness center management systems / Microsys software / financial software/ HR software back office.
• Handling & keeping record of Companies Petty cash.
• Has a managerial position reporting directly to the partners of the company. Also handling a team who are working in our different departments, which includes Supervisors, Spa Staff, Restaurant staffs & Accountant.
• Tracking their overall performance & giving them backup & motivational backing whenever
required. Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
• Managing all the database of the company, Bank / Financial / HR & Staff records. Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates. Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
• Cross checking Statement of account with the daily sales of the Cafe & if any issues try to clarify with team & report to management if required.
• Acting as a project manager.
• Also tracking the inventory with the system data & mismatch if any reporting to the respective teams.
• Sole point of contact for any HR or Administrative related queries.

Procurement Related:-
• Making local purchases & overseas purchases for the products required for the day to day running of the business.
• Getting & negotiating with the seller the best quotation from all over the world/ competitive business proposals & better deals.

Logistic related:-
• Managing all overseas shipment, taking care of providing & co-ordinating with the supplier &
courier companies, shipping companies - negotiating the rates and providing / preparing original documents.
Updating management, suppliers, Customers, staff about the upcoming shipment - status.

• Sharing ideas, suggestion for the upliftment & progress of the company whenever required.

• Efficiently managed daily input of sales orders, receipts, and stock transfers into the financial system, ensuring accuracy and timeliness.
• Verified costing data and updated pricing in the company's financial system, enhancing cost management.
• Entered new items and details into the company’s system, streamlining inventory management.
• Processed purchase entries and coordinated with the GM for timely approvals, improving procurement efficiency.
• Prepared comprehensive monthly statements of accounts, distributing them via email and fax, ensuring clear communication with stakeholders.
• Acted as a Recovery Agent, proactively following up on payment receipts from clients, contributing to improved cash flow.

Accenture Human Resource Services - UK (AHRS) (16th October 2006 - 6th May 2010) Location :- (Logitech park) Sakinaka, Andheri-East.

Company Information: AHRS has provided software development, technology consulting, and recruiting and placement services to a wide range of clients. We are dedicated to delivering superior quality services and to creating cost-effective, complete business solutions for our clients.

Position: Senior Process Associate - Associated with End to End Recruitment Process for UK candidates which consist of Posting Vacancies, Screening of resumes, Sourcing and On-boarding.

Worked in Two major projects:

Project - Carillion UK (From 12th March 2009 - 6th May 2010 as On Boarding Administrator)
• Led end-to-end recruitment processes, enhancing talent acquisition strategies and improving candidate experience.
• Collaborated with cross-functional teams to identify staffing needs and develop effective job descriptions.
• Utilized applicant tracking systems to streamline recruitment workflows and maintain accurate candidate records.
• Conducted interviews and assessments, ensuring alignment with company culture and job requirements.
• Supported HR administration tasks, including onboarding, employee engagement, and performance management.
• Assisted in logistics coordination for recruitment events, optimizing resource allocation and event success.
• Contributed to process improvements, resulting in reduced time-to-hire and increased candidate satisfaction.
• Demonstrated strong organizational skills while managing multiple recruitment projects simultaneously
Responsibilities
Offer Creation:
• Creating candidate Contracts & Offers Letters for different business fields of candidates for
Carillion Clients (UK)
Pre-employment Checks:
• Creating Oracle records for all candidates whose Offers have been created by On Boarding Team.
• Creating Reference Request via Email & Letters.
• Arranging Company Car & Medical test.
• Creating Welcome Letters.
Quality Audit:
• Processed Quality Audits of all On Boarding transactions.
Work Allocation:
• Creating tickets in WQM tool for allocation of work for all On Boarding transactions.

Technical skills achieved:
• Extensive working knowledge of various softwares such as Oracle which is a HR application tool.
• Stellent which is an application tool for storing candidate database.
• Peopleclick which is an application tool for viewing candidate database.
• WebTop which is an application tool for viewing candidate database.
• Proficient in WQM (Work queue management), MS office applications.

Sales Support, (Finance) - Associated with Commercial Card Process for ICICI
which consist of Admin related, Login, Dispatch, Maintaining Daily sales report, MIS reports and Solving Customer
Queries.

• Managed sales support operations for the Commercial Card Process at ICICI, ensuring efficient admin tasks, login processes, and dispatch activities.
• Maintained comprehensive daily sales reports and MIS reports, enhancing data accuracy and accessibility.
• Verified Drive Smart applications from the Mumbai DST and DMA teams, ensuring compliance with organizational standards.
• Prepared Credit Approval Memorandums (CAM) to facilitate informed decision-making in credit assessments.
• Monitored deal credibility, ensuring adherence to company norms and policies.
• Resolved customer queries promptly, enhancing customer satisfaction and trust in services.
• Developed skills in administration, human resources, and logistics coordination, positioning for transition into a recruitment and HR role

Responsibilities
• Verification of all the Drive Smart applications sourced by Mumbai DST and DMA team. Including
Login, Dispatch, and CMS and Solving Customer Queries.
• Preparing CAM (Credit Approval Memorandum)
• Looking after the creditability in the deal.
• Checking the norms & policy in the deals for compilation of the same.
• Grading the customer on the basis of norms.
• Preparing the new Credit Approvals as well as renewing the old one’s for the customer’s
availing big exposures.
• Scanning through the statement of accounts for the repayment track record of the customer.
• Answer all correspondence and reroute mails to appropriate management.
• Conducting product training for the fresh candidates.
• Handle walk-in customer’s problem related to their commercial card bills & other relevant queries.
• Maintain Daily sales report, MIS reports.
• Taking first round interviews for Sales team.
Accomplishments
• Successfully achieved my targets.
• Assisted new Joiners.

Position: Customer Service / Back Office Executive, (Finance) Responsibilities

• Leveraged strong communication skills to efficiently resolve client queries, enhancing customer satisfaction and retention.
• Acted as a vital liaison between clients, franchisees, and brokers, fostering collaborative relationships.
• Conducted comprehensive product training for new hires, improving team performance and knowledge retention.
• Managed the opening of depository and trading accounts, streamlining onboarding processes for clients.
• Developed marketing strategies for financial products, successfully attracting prospective customers.
• Coordinated administrative tasks and correspondence, ensuring timely communication and efficient workflow.
• Addressed walk-in customer issues promptly, demonstrating strong problem-solving abilities and customer focus.
• Gained valuable experience in logistics coordination and administrative support, preparing for a transition into HR and recruitment roles.
• Opening Depository and trading accounts.
• Solving Queries.
• Feedback through Telephone/ Email.
• Co-ordinator between Client-Franchisee-Broker.
• Works related to Shares, Mutual funds.
• Product Marketing to prospective customers.
• Answer all correspondence and reroute mails to appropriate management.
• Conducting product training for the fresh candidates.
• Handle walk-in customer’s problem related to Trading account, Mutual funds.
• Maintaining database of client.

Accomplishments
• Successfully achieved my targets.

Opening Depository and trading accounts.
• Solving Queries.
• Feedback through Telephone/ Email.
• Co-ordinator between Client-Franchisee-Broker.
• Works related to Shares, Mutual funds.
• Product Marketing to prospective customers.
• Answer all correspondence and reroute mails to appropriate management.
• Conducting product training for the fresh candidates.
• Handle walk-in customer’s problem related to Trading account, Mutual funds.
• Maintaining database of client.
Accomplishments
• Successfully achieved my targets.
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