Receptionist cum Admin Assistant
Farnek Services LLC
Total years of experience :5 years, 3 Months
• Greet and assist tenants or visitors with their concerns.
• Help tenants to acquire rooms for their important and urgent meetings.
• Profile and provide access cards to visitors of the building.
• Provide assistance to the owners of the building.
• Receive and forward building irregularities, complaints and concerns to supervisors and log complaints through Computer Aided Facility Management (CAFM) System.
• Log daily attendance, overtime and leave reports of personnel through Human Resources Management System (HRMS).
• Received inbound and outbound couriers as well as telephone calls.
• Receive cheques, invoices and other payments and forward it to accounts.
• Maintain files and records with effective filing system.
• Support other teams with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)
• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
• Help prepare monthly reports and other departmental projects as needed.
• Ability to organize, multi-task, prioritize and work under pressure.
• Held three position at a time in some point as a receptionist, an admin assistant and an admin due to lack of people and emergencies.
• Answers inbound calls within 3 seconds.
• Book, reserve, cancel or modify airline reservations using Skyspeed System.
• Promptly answers customer’s inquiries, complaints and other concerns.
• Coordinate with airport personnel or higher management for concerns beyond work scope.
• Strong sense of urgency and problem solving skills and provides excellent customer service.
• Regularly surpassed monthly performance metric and hit the required quota.
• Focus on converting each call into confirmed bookings.
• Must cross-sell and up sell company’s product and amenities.
• Follow company’s workflow procedures to ensure maximum efficiency.
• Maintain an up to date knowledge on company’s regulations, fares, promos and new advisories as well as international protocols.
-Records aircraft activities such as actual time for landing, touchdown, taxiing for departure and actual take-off.
-Monitor and provide available parking for aircraft’s activities such as deplaning and enplaning passengers and cargoes.
-Collect, file and records information retain from all international flights of an airline such as no. of passengers, infants and children on board, as well as total weight carried by that plane.
-Records and file the actual time the different airline operates in the airport terminal. Request and collect signatures from the acquired records to tally with the different airline personnel.
Perform my internship at Cebu-Mactan International Airport.