Lead station master
serco middle east - dubai metro
Total des années d'expérience :3 years, 6 Mois
Apr 2011- Now
Lead station master
• Implement day to day Station operation
• Ensure that station staff are motivated in their line of task, provide advise and feedback in their performance
• Ensure that Station is ready operate in normal, degraded and Emergency mode of operation
• Provide good customer service for internal and external organization.
• Ensure the competency of more than 400 Station Staff to perform their Safety Critical Task.
• Monitor the assessment process conducted by Assessor in the Stations.
• Supervise and overlook the CMS Database
• Update the competency level of each Station Staff
• Continue identifying the risk in different mode of operation in the Station
• Provide information to Competency Manager when needed.
• Produce the calendar of training for station staff
• Conduct class room and practical training of different station equipments
• Ensure that all staffe understand their safety responsibilities in different mode of operation
Provide advice and feedback after the training sessions
Self Appraisal Profile: I am self-motivated person who is diligent and ambitious.
I am adaptable and willing to learn and take on new challenges.
I am highly professional, confident, organized and posses a pleasing personality and have the ability to interact well with the people. Extra Curriculum Activities
Extra Curriculum Activities
Active in Sports
Reading and drawing
Station Master
Serco Dubai Metro
Dec 2009- Apr 2011
Station master
• Supervise the daily operation of the station.
• Monitor and supervise all station staff within their shift
• Ensure the station is ready to operate in normal, degraded and emergency situation
• Ensure that station has enough allocation of tickets and floats in daily operation
• Review and provide feedback regard station operation procedure to station operation manager
Station Agent
April, 2009 to December, 2009
Reporting to the Station Master, the Station Agent is responsible for • maintaining station operational status
• providing assistance during planned or emergency evacuation of passengers as and when necessary
• controlling and mitigating overcrowding in station and platforms to ensure that passenger flow is managed in an orderly manner
• delivering essential messages to passengers via audio or visual means in a timely, clear and proactive manner
• monitoring and controlling the direction of the fare gates to facilitate the flow of passengers, and in the event of an emergency situation
• providing ticket sales, train services information and responding to passenger enquiries
• distributing publicity materials and handling lost property
• assisting the handling of cash collections from TVM
• enforcing and following safe methods of work for station operations and related activities
Bachelor Art Degree