Minna Noblejas

Oversaw full branch operations including staffing, scheduling, inventory, and daily financial reconciliation for a café
serving 300+ daily guests with 150-200+ transactions per day - Led, coached, and evaluated a team of 8-12 staff, driving service quality, productivity, and adherence to brand
standards across all shifts - Managed procurement for 80+ SKUs, coordinated supplier deliveries, and maintained stock levels to eliminate
shortages and reduce wastage - Compiled and submitted daily and weekly sales reports, operational summaries, and performance analyses to area
management using Excel and store management software - Implemented service improvement initiatives that contributed to consistent 5-star branch ratings and strong repeat
customer performance - Ensured full branch compliance with food safety, hygiene, and sanitation standards; conducted regular internal audits
and staff training - Handled customer escalations professionally, maintaining high guest satisfaction scores throughout the 3.5-year tenure

- Supported the Branch Manager in overseeing daily restaurant operations across front-of-house
and kitchen, ensuring consistent delivery of McDonalds quality and service standards
- Deputised for the Branch Manager during absences, making operational decisions, managing
staff deployment, and ensuring uninterrupted service in a high-volume QSR environment
- Supervised and coordinated a team of 20+ crew members per shift, monitoring performance,
resolving on-floor issues, and maintaining team morale
- Managed daily cash handling, till reconciliation, and shift sales reporting with accuracy and
accountability
- Led onboarding and in-store training for 10+ new crew members on service procedures, food
safety standards, and operational protocols
- Handled customer complaints and escalations professionally, implementing service recovery
measures to maintain high guest satisfaction scores
- Monitored stock usage and assisted with inventory reporting and ordering to support efficient
branch operations

- Served as primary point of contact for all client inquiries, managing bookings and confirmations
for 10-15 catering events per month via phone and email
- Supervised a service team of 6-8 staff per event, coordinating logistics, briefings, and post
event documentation
- Maintained administrative records including scheduling logs, client correspondence files,
purchase orders, and inventory reports
- Supported management in event planning, budgeting coordination, and supplier liaison for
catering functions of up to 200 guests

- Managed all inbound client calls and email inquiries, maintaining a professional first point of
contact for prospective and existing clients
- Negotiated menu packages and pricing with clients, securing agreements that balanced client
requirements with business margins
- Maintained organised filing systems for event schedules, contracts, and operational documents
across concurrent bookings
- Coordinated kitchen and service teams to ensure smooth execution across all catering events,
with no reported service failures

- Delivered fast, accurate service in a quick-service café environment, maintaining product
presentation and brand quality standards
- Managed stocking, cleanliness, and replenishment of service areas throughout each shift
- Assisted with daily opening and closing procedures, including cash drawer preparation and end
of-day reconciliation