Products Manager
Sahara Net
Total years of experience :25 years, 6 Months
Responsible for defining and scheduling the delivery of high quality output in line with business requirements and priorities.
With a profit Centre approach, managing sales operations of Internet Solutions (Optimization, Security) throughout Kingdom.
Develop and manage Sales Force
Develop and Manage resellers as per Company sales strategies
Managing 22 Sales staff across the region
Managing after sales service of Sahara Solutions
Agreements and Business Terms negotiations with vendors and resellers
Distributor quality assessments & developing as per SAHARA
Team Building
Negotiating with Vendors and maintain strong relations with them
Work closely with Pre sales team to provide right solutions to the customer
Responsible for General Planning, Product Planning, Channel of Distribution, Sales Forecasting.
Consider market conditions - Market research through SWOT analysis and marketing mix
Communicate and capture requirements in a way that people can understand them
Set Product Strategy and responsible for managing the Product P&L
Seek to identify and define the highest value deliverables
Manage the Product Management documentation
Creating Sales strategies in tune with market potential by the information backed by market research for IT markets for assigned regions.
Responsible for General Planning, Product Planning, Channel of Distribution, Sales Forecasting.
Handled major accounts in the region, increased the volume and profitability, expanded client base and keep abreast of the market opportunity and changing requirements.
Preparing Sales Plans for Each Customer.
Controlling the credit/Payments for all customers.
Worked on assigned geographic sales area or product line to maximize sales revenues and meet corporate objectives.
Performs sales activities on major accounts and negotiates sales price and discounts through the head of sales.
Coordinate with the Business Development Team regarding the new products Launch and new Target customer
-Responsible for the administration of a full service branch,
-Developing new business;
-Providing excellent customer relations;
Maintaining the branch’s profitability;
Developing a new client base.
Recruiting and training new personnel,
Conducting performance evaluation of all employees,
Setting standards in giving customer satisfaction and handling escalated customer concerns
Managed the team of 20
Improve the efficiency of the operation
Improve control of service levels and quality
Set service level agreements for end-user applications and for services provided
Improve relationships with end-user departments
Increase the return on IT investment
Develop staff potential.
Separate information about work status from system and other information
Provide end users with status information directly
Manage the workload if a system failure occurs
Make changes to the current plan in response to unplanned events, such as equipment failures, personnel absences, and rush jobs.
Managed the whole IT Team of 15 around the kingdom. Supervised the the implementation of minor and major projects.
Speaking to the management team/clients to find out what they want
Advise management objectively on where IT might make a difference to the business
Planning the stages of the project and how each affects the business
Co-ordinating the project team
Agreeing costs, timescales and standards to be met and monitoring these through the project
Adjusting the plans where needed
Making sure there is a smooth change over from the old system to the new one
Keeping management and clients updated on progress
Evaluation of each project stage and once completed
Administrating the retail application and supervised the data entry operators, posting executives
Investigating and diagnosing network problems
Collecting IT usage stats
making recommendations for improving the company's IT systems Carrying out routine configuration and installation of IT solutions.