customer care representative
zain.sa
Total years of experience :2 years, 2 Months
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Prepare reports that provide the information in detail regarding unresolved matters, personal customer information, action taken and relevant notes or comments, if any.
• Maintain records of the entire interactions and transactions made with the client.
• Determine every possible reason behind each complaint of the client and make a decision with genuineness
scholarship