Training Manager
MindShift
Total years of experience :28 years, 8 Months
TRAINING MANAGEMENT
Managing and Monitoring all the clients' in-house training in the Oil and Gas Industry in the GCC region; Conceptualizing and Designing Learning / Training Content based on strategic needs and requirements; Manage design and implementation of Training, Learning and Development strategies. Assisting the clients specially in the Oil and Gas Sectors in the Gulf Region in the identification of new training requirements, defining training objectives and enabling objectives; Preparing learning materials & presentations to be duplicated for the Participants; Designing and Developing Training Calendar and yearly Training Planners for clients with the latest and most updates programs; Handling complaints and evaluating training course; Regularly analyze internal/external business challenges and set and define strategies to overcome these challenges; Preparing monthly training reports measuring the impact/effectiveness of training; Screening and interviewing trainers, Facilitators, Instructors for Technical and Non-Technical Courses. Have dealt with over 500+ multi cultural Trainers and Facilitators over the last 20+ years of service; Outsourcing and Interviewing of new Trainers; Conducting performance measurement and Evaluation report of Trainers/ Facilitators after each training; Conducting & Preparing Participants/ Delegates Performance Reports after each Training; Exploring Business Opportunities to support company expansion.
OFFICE MANAGEMENT
Oversee and manage daily operation to ensure smooth flow of business; Direct personnel to ensure that all tasks are completed in a timely, efficient and professional manner;
Organize manpower: delegate tasks based on ability of staff maintaining even distribution of work; Deal with understaffing, resolving conflicts and administering disciplinary procedures.
Closely monitor team; assess training needs and recommend appropriate training programs; Assume full responsibility of business communication and interaction with spectrum of clients, VIP’s, corporate guests or other third party dealing with the organization; Develop good working relations with the same; Prepare documents, briefing papers, reports and presentations; Generate reports for management perusal;
Efficiency in Email Management, Diary Management & Travel Management; Documents and Presentations Preparation, Client Relationship & Follow-up; Screening, Interviewing and selection of Right Candidates; Creating, Designing, Updating the entire website of the company on a regular basis; Preparing Promotional Flyers and sending email newsletters on a weekly basis. Liaise with government bodies like KHDA, Dubai Municipality, Economic Department, Dubai Civil Defense and other department for renewal of company Registration/Trade License, Training License etc.; Draft memos and letters for internal and external correspondence and keep records of the same; Manage confidential files, matters and documents. Ensuring confidentiality in all official matters handled
CLIENT SERVICE MANAGEMENT
Act as first point of contact for clients while projecting professional image at all times; Respond to inquiries in a responsive, accurate and timely manner; Apply basic concepts, practices and procedures of handling client’s complaints while meeting quality standards; Follow up on client’s issues or problems; Uphold proactive communication with clients through phone, e-mail or regular mail; Maintain records of customer interaction and transactions, document details of inquiries, complaints, issues comments and actions taken. Keep and manage customer database; Observe strict confidentiality of all company documents and reports. Contribute to the establishment and development of the organization’s goodwill and reputation
• Oversee and manage daily operation to ensure smooth flow of business.
• Direct personnel to ensure that all tasks are completed in a timely, efficient and professional manner.
• Organize manpower: delegate tasks based on ability of staff maintaining even distribution of work.
• Deal with understaffing, resolving conflicts and administering disciplinary procedures.
• Closely monitor team, assess training needs and recommend appropriate training programs.
• Assume full responsibility of business communication and interaction with spectrum of clients, VIP’s, corporate guests or other third party dealing with the organization. Develop good working relations with the same.
• Prepare documents, briefing papers, reports and presentations. Generate reports for management perusal.
• Efficiency in Email Management, Diary Management & Travel Management, Documents and Presentations Preparation, Client Relationship & Follow-up.
• Screening, Interviewing and selection of Right Candidates.
• Creating, Designing, Updating the entire website of the company on a regular basis.
• Managing the President’s diary, schedule meetings / appointments appropriately, arranging business tours & itinerary, maintaining up-to-date filing,
• Preparing Promotional Flyers and sending email newsletters on a weekly basis.
• Liaise with Dubai Municipality, Economic Department and other department for renewal of company Registration/Trade License
TRAINING MANAGER
Managing and Monitoring all the clients' in-house training in the Oil and Gas Industry in the GCC region; Conceptualizing and Designing Learning / Training Content based on strategic needs and requirements; Manage design and implementation of Training, Learning and Development strategies. Assisting the clients specially in the Oil and Gas Sectors in the Gulf Region in the identification of new training requirements, defining training objectives and enabling objectives; Preparing learning materials & presentations to be duplicated for the Participants; Designing and Developing Training Calendar and yearly Training Planners for clients with the latest and most updates programs; Handling complaints and evaluating training course; Regularly analyze internal/external business challenges and set and define strategies to overcome these challenges; Preparing monthly training reports measuring the impact/effectiveness of training; Screening and interviewing trainers, Facilitators, Instructors for Technical and Non-Technical Courses. Have dealt with over 500+ multi cultural Trainers and Facilitators over the last 20+ years of service; Outsourcing and Interviewing of new Trainers; Conducting performance measurement and Evaluation report of Trainers/ Facilitators after each training; Conducting & Preparing Participants/ Delegates Performance Reports after each Training; Exploring Business Opportunities to support company expansion.
OFFICE MANAGER
Oversee and manage daily operation to ensure smooth flow of business; Direct personnel to ensure that all tasks are completed in a timely, efficient and professional manner;
Organize manpower: delegate tasks based on ability of staff maintaining even distribution of work; Deal with understaffing, resolving conflicts and administering disciplinary procedures.
Closely monitor team; assess training needs and recommend appropriate training programs; Assume full responsibility of business communication and interaction with spectrum of clients, VIP’s, corporate guests or other third party dealing with the organization; Develop good working relations with the same; Prepare documents, briefing papers, reports and presentations; Generate reports for management perusal;
Efficiency in Email Management, Diary Management & Travel Management; Documents and Presentations Preparation, Client Relationship & Follow-up; Screening, Interviewing and selection of Right Candidates; Creating, Designing, Updating the entire website of the company on a regular basis; Preparing Promotional Flyers and sending email newsletters on a weekly basis. Liaise with government bodies like KHDA, Dubai Municipality, Economic Department, Dubai Civil Defense and other department for renewal of company Registration/Trade License, Training License etc.; Draft memos and letters for internal and external correspondence and keep records of the same; Manage confidential files, matters and documents. Ensuring confidentiality in all official matters handled
’s expectations.
Act as first point of contact for clients while projecting
professional image at all times; Respond to inquiries in a
responsive, accurate and timely manner; Apply basic
concepts, practices and procedures of handling client’s
complaints while meeting quality standards; Follow up on
client’s issues or problems; Uphold proactive communication
with clients through phone, e-mail or regular mail; Maintain
records of customer interaction and transactions, document
details of inquiries, complaints, issues comments and actions
taken. Keep and manage customer database; Observe strict
confidentiality of all company documents and reports.
Contribute to the establishment and development of the
organization’s goodwill and reputation
- Client Service Management
Mira Colaço