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mireille tannoury, HEAD WAITRESS

mireille tannoury

HEAD WAITRESS·Pura Vida | Al Mah

Lebanon

Bachelor's degree, Business And Economics

Work experience

Total years of experience: 11 years, 0 months

HEAD WAITRESS

November 2022 - Present

Pura Vida | Al Mah

Qatar

November 2022 - Present

Managing servers' opening/closing duties and verifying quality completion. Ensuring restaurant full
service operations are conducted efficiently and to management standards. Recognizing top performers
daily; providing feedback regarding quality and timelessness of duties. Operating point-of-sale (POS)
terminals to accurately document requested food and beverages. Ensuring guest service standards were
being maintained by staff. Managing a variety of responsibilities related to food and beverage
operations. Greeting customers, taking food and beverage orders for clientele.

Job role:
Customer Service and Call Center

assistant restaurant manager

October 2022 - Present

Aura group

Doha, Qatar

October 2022 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

BAR MANAGER

January 2012 - January 2014

Drink & Sing PUB

Lebanon

January 2012 - January 2014

Negotiate suppliers’ contracts, manage budgets, take inventory and reorder supplies. Deal with difficult
customers. Recruit, train and motivate staff. Enforce health and safety rules. Manage bar staff. Help to
serve drinks, clean and collect glasses. Build strong relationships with clients by delivering exceptional
services, such as responding to inquiries and complaints and resolving issues.

Job role:
Management

BARMAID

January 2009 - January 2011

My Way Pub

Lebanon

January 2009 - January 2011

Interact with customers, take beverage orders, and serve drinks as requested. Prepare alcohol and non-
alcohol beverages. Mix ingredients to prepare cocktails. Develop and implement effective and creative
sales strategies to generate and expand business.

Job role:
Customer Service and Call Center

HEAD WAITRESS

April 2003 - April 2005

Cantaria Restauran

Lebanon

April 2003 - April 2005

double-shift)
Manage the food and beverage service. Oversee the team of waiters and waitresses. Maintain a skilled
staff by properly coaching, counselling and disciplining employees. Welcome guests, order, deliver the
food and beverages and supervise financial transactions.

Job role:
Customer Service and Call Center

WAITRESS

April 2001 - April 2002

Cantaria Restaurant | Brouman

Lebanon

April 2001 - April 2002

-shift)
Greet and serve customers by ensuring an enjoyable dining experience while adhering to health and
safety standards. Provide detailed information on menu, multi-tasking various front-of-the-house duties
and collecting the bills.

Job role:
Customer Service and Call Center

Education

American University Of Science And Technology - Lebanon

June 2008

June 2008

Bachelor's degree, Business And Economics

Lebanon

Skills

Supervising
Expert
Supervising
Expert
Hygiene
Expert
Hygiene
Expert
Creativity
Expert
Creativity
Expert
Training
Expert
Training
Expert
Bartending
Expert
Bartending
Expert
BUDGETING
Expert
BUDGETING
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
STAFFING
Expert
STAFFING
Expert
COACHING
Expert
COACHING
Expert
COUNSELING
Expert
COUNSELING
Expert
SALES
Expert
SALES
Expert
MULTI-TASKING
Intermediate
MULTI-TASKING
Intermediate
ADOBE
Beginner
ADOBE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner

Languages

Arabic

Expert

English

Expert

French

Expert