Rania Bou Chahine

° Manage and daily follow up with Community workers on implementing activities.
° Collect data from Outreach, Questionnaires and Attendance on a daily basis and report daily progress.
° Coordinate with donor and staff.
° Manage team work and provide members of the team with appropriate encouragement, guidance and feedback on that work in accordance with relevant project documentation.
° Ensure tasks are done within deadlines mentioned on work plan and quality of results.
° Field visits to camps.
° Check up on required logistics and procurement requirements.
° Follow up on payments.
° Liaise and collaborate with relevant local authorities and other key stakeholders.
° Ensure that projects target beneficiaries most in need of protection, and find ways to assist.

° Develop and issue educational content including notes, tests and assignments.
° Supervise classes to ensure all students are learning in a safe and productive environment.
° Prepare periodic exams and evaluate continuous progress.

• Provide assistance to Administrative Staff and GM office to ensure targets and objectives are met.
• Contact Personnel on requirements / demands and requests of DGM & GM.
• Schedule Appointments, conferences, meetings etc.
• Submit Contracts.
• Prepare confidential and sensitive documents.
• Prepare Purchase Orders, get them approved, signed and sent to respected Authority or Supplier.
• Providing Administrative and Clerical Support to management and Subordinates.
• Coordinate with HR department in close proximities for all company and employee related files and formalities.
• Handle the Business travel arrangements: visas, tickets, Events/Exhibitions registrations & hotel reservations.
• Handling Company Shipments / Contacting Logistics Forwarders, providing quotations and following up with Suppliers on related documents (Commercial Invoice, Packing List, required Certificates, Delivery Order...) and arrival.
• Follow-up on all purchases with suppliers to ensure timely and accurate delivery.
• Upon requests, perform translation for Documents, Contracts or Letters.

• Provide administrative and clerical support to departments or individuals.
• Manage spreadsheets.
• Prepare confidential and sensitive documents.
• Coordinates office management activities.
• Maintain office procedures.
• Operate office equipment, such as photocopy machine and scanner.
• Receive and relay telephone messages.
• Maintain hard copy and electronic filing system.

• Reply to Helpdesk / Feedback emails
• Prepare daily sales report
• Confirm reservations’ payments
• Follow up and work on daily pending queues (Kuwait and Outstation)
• Follow up with Finance on refund cases
• Calling up and informing clients in case extra deductions were mistakenly charged from their accounts
• Assist Customer Service Agents
• Work on flight reschedule and cancellation
• Check errors on reservations or pending cases with Travel Agencies
• Assist Travel Agencies with their reservations
• Assist in training new call center staff

• On phone ticket selling
• Support online service
• Respond to customer inquiries
• Handle customer complaints