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Miriam Ghebrial, Executive Assistant

Miriam Ghebrial

Executive Assistant·PHCC

Qatar

Bachelor's degree, Italian

Work experience

Total years of experience: 16 years, 9 months

Executive Assistant

July 2015 - Present

PHCC

Doha, Qatar

July 2015 - Present

Company industry:
Medical Hospital

(Executive Assistant - Administrative) - Legal Affairs Dep.

January 2015 - Present

Primary health care cooperation PHCC.

Doha, Qatar

January 2015 - Present

- Work under the Executive director of legal affa
• Scheduling meetings and appointments within the office
• Assisting the Legal Director in his daily work.
• Designing and assisting in PowerPoint presentations.
• Maintaining filing systems (Hard and Soft copy filing)
• Managing diaries and taking appointments.
• Preparing and distributing the necessary memos and documents for
meetings.
• Attending meetings and assist in taking minutes.
• Collaborate with other units/sectors and sections (Internal Audit, HR services)
to monitor compliance with laws and regulations draft responses to other
departments
• Provide assistance in conducting formal investigations.
• Participate in different committees meetings to ensure legal compliance as
required.
~ Endure high standards of confidentiality to safeguard any sensitive
information.
• Organizing the office layout and ordering stationery and equipment
• Responsible for receiving all mails (Emails-Faxes) are distributing to the
correct person.

Company industry:
Other Healthcare Services

Office Secretary - Real Estate corporate administrator

January 2015 - January 2015

Credit Suisse Bank

Doha, Qatar

January 2015 - January 2015

• Liaising with relevant government agencies as required.
• Organize office operations and procedures
• Keeping senior management informed of all changes in my areas of
responsibility.
• Able to liaise with Space Planner, HSE, Security, Sub-Contractors etc.
• Liaise with and source suppliers for maintenance services.
• Responding appropriately to clients emergencies or urgent issues as they
arise.
• Coordinating and leading a team or teams of staff to cover various areas.
• Responsible for the management of services and processes.
• Liaising with the facilities management of the building for maintenance
and services.
ing the office layout and ordering stationery and equipment
• Responsible for receiving all mails (Emails-Faxes) are distributing to the
correct department
• Manage contract and price negotiations with office vendors, service providers
and office lease
• Managing, scheduling and coordinating assigned real estate services.
• Comparing costs for required goods / services to achieve maximum value.
• Planning best allocation and utilization of space & resources for new
buildings.
• Liaise with facility management vendors, including cleaning, catering and
security services
• Maintaining the office condition and arranging necessary repairs
• Checking that agreed work by staff or contractors has been completed
• Handling and scheduling all meetings, videoconferences, Audio conferences
requests from the management and senior staff.
• Attending the meetings & taking minutes
• Welcomes guests and customers by greeting them, in person or on the
telephone; answering or directing enquiries the through

Company industry:
Banking

1-Guest service agent

January 2012 - January 2014

Coral Hotel Doha

Doha, Qatar

January 2012 - January 2014

• Guest satisfaction by providing fast and friendly genuine hospitality and
by exceeding guest expectations
• Provides guests with assistance at the front desk during the check-i
check-out processes and throughout their stay.
• Greets guests and processes hotel registration
• Keeps up to date on hotel accommodation, services and area attractions
• Responds to customer enquiries for information
• Arranges for services requested by the guest by working with other
departments as appropriate
• Seeks to understand the guest, internal and external customers and
meet and exceed the
Needs of both the customer and the company
• Processes customer credit at check-in in accordance with hotel policy
• Identifies and records special billing instructions and notifies accounting
• Works well in a team environment and motivate teams to sustain
exceptional levels of performance.
and

Company industry:
Hospitality & Accomodation

Guest service agent (Reservation Agent)

January 2010 - January 2012

Regency Alamein Hotel (Movenpick EI

Marsa Matruh, Egypt

January 2010 - January 2012

• Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information the.
• Resolves product or service problems by clarifying the customers
complaint; determining the cause of the problem; selecting and
explaining the best.
• Solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
• Accesses the companys internal systems to obtain and extract order
information and provide customer service management with the data for
inclusion in various scheduled and special reports.
• Prepares product or service reports by collecting and analyzing customer
information.
• Reports directly to the Front Office Manager.

Company industry:
Hospitality & Accomodation

Office Secretary.

October 2008 - December 2009

Adlan, Travel Agency

Alexandria, Egypt

October 2008 - December 2009

• Handling all communication between the management and the staff
• Sending Memos of the management decisions
• Maintains the management meetings appointment, scheduling meetings
and travel plans.
• Booking flight tickets & hotels reservations.
• Organizing the office layout and ordering stationery and equipment
• Maintaining the office condition and arranging necessary repairs and
maintenance.
Assuring from all health and safety procedure in the office.
Organize office operations and procedures
Ensure that all items are invoiced and paid on time
Manage contract and price negotiations with office vendors, service
providers and office lease
• Provide general support to clients
• Providing training and office orientation for the new joiners.
• Responsible for receiving all mails (Emails-Faxes) are distributing to the
correct person.

Company industry:
Travel Agency

Education

Dante Alighieri institute.

January 2010

January 2010

Bachelor's degree, Italian

Egypt

Alexandria University

May 2008

May 2008

Bachelor's degree, Hospitality And Hotel Management

Egypt

Alexandria University

May 2008

May 2008

Bachelor's degree, Tourism and Hotels

Egypt

Skills

COMPLIANCE RISK
Intermediate
COMPLIANCE RISK
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
DATABASE MANAGEMENT SYSTEMS
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate

Languages

English
Beginner

Training and Certifications

Certifications
Oracle system
ERP system
rst Aider & Fire Warden Course
English Course in British Council
Italian course in Dante Alegiare
Computer skills
Sabre system
Amadeus system
Opera 0.05
idelio