Mirna Ayoubi

• Develop strategic partnerships between Lebanon and the Netherlands, expanding the client base by 30% through
targeted outreach and relationship management.
• Drive brand awareness by designing and executing marketing campaigns, leveraging social media and website
content to increase engagement by 25%.
• Enhance customer experience by collecting feedback and implementing service improvements, improving
satisfaction scores by 20%.
• Manage company digital presence, including website updates and social media platforms, optimizing visibility and
lead generation.
• Implement AI-driven workflows using n8n and other automation tools to streamline operations and enhance
marketing efficiency.
• Coordinate with shipping lines, partners, and clients to ensure smooth logistics, fostering long-term business
relationships.
• Provide high-quality customer support, resolving inquiries efficiently while promoting company services and
maintaining professional client interactions.

• Develop strategic partnerships between Lebanon and the Netherlands, expanding the client base by 30% through
targeted outreach and relationship management.
• Drive brand awareness by designing and executing marketing campaigns, leveraging social media and website
content to increase engagement by 25%.
• Enhance customer experience by collecting feedback and implementing service improvements, improving
satisfaction scores by 20%.
• Manage company digital presence, including website updates and social media platforms, optimizing visibility and
lead generation.
• Implement AI-driven workflows using n8n and other automation tools to streamline operations and enhance
marketing efficiency.
• Coordinate with shipping lines, partners, and clients to ensure smooth logistics, fostering long-term business
relationships.
• Provide high-quality customer support, resolving inquiries efficiently while promoting company services and
maintaining professional client interactions.

• Orchestrated French-language trainings for the French department, ensuring smooth delivery and a 95%
participant satisfaction rate.
• Supported the Qualiopi certification and auditing process, maintaining compliance, and contributing to a 100%
successful audit outcome.
• Scheduled and executed in-company trainings, learning journeys, and open enrollment sessions across Benelux
and France, optimizing resource allocation.
• Prepared comprehensive training materials, including participant lists, certificates, and evaluation reports, while
maintaining organized learning environments.
• Liaised with external training venues, suppliers, trainers, and international clients to coordinate logistics and
uphold high-quality program delivery.
• Facilitated training sessions on-site, welcoming participants, leading course openings and closings, and fostering
engaging learning experiences.
• Contributed to the STB Automation Project for Gladwell, leveraging a proactive and collaborative approach to
enhance team performance and project outcomes.
• Collaborated in the design and development of interactive digital training content for corporate clients, including
internal learning programs for Philips and contributed to instructional design of learning journeys, supporting the
creation of structured course materials, activities, and participant engagement strategies

• Designed customized e-learning content for multiple projects, improving learner engagement by 35%.
• Collaborated with project teams to align content with learning objectives, ensuring consistent quality and
instructional design standards.
• Streamlined content development processes for online training modules, incorporating interactive elements and
digital learning tools.
• Designed interactive e-learning modules and digital training content, applying instructional design principles to
enhance learner engagement and knowledge retention.

• Analyzed ICC social media platforms and daily press reviews, producing reports that improved internal
communication efficiency by 20%.
• Conceptualized educational presentations for high school audiences and contributed to social media campaigns
celebrating the Courts 20th anniversary.
• Supported the development of the Life after Conflict photography exhibit at the UN in New York, including
digital content creation and translation into French and Arabic.
• Tracked judicial proceedings and drafted concise summaries for internal teams while proposing innovative
content strategies for Instagram engagement.
• Delivered comprehensive research analyses and authored detailed reports.
• Facilitated and organized high-profile visits from UN officials and international media to the court.

• Designed and supported the development of interactive learning programs and departmental workshops for
Sales, Marketing, and Data teams, focusing on Agile methodologies (Scrum, Kanban) and Salesforce enablement,
driving a stronger culture of digital collaboration and continuous improvement.
• Supported the instructional design and delivery of interactive workshops and corporate learning programs,
integrating Agile methodologies and digital collaboration tools.
• Collaborated with Subject Matter Experts (SMEs) to create and implement engaging, learner-centric training
materials and hands-on Salesforce workshops, enhancing employee adoption and cross-functional skill
development by over 20%.
• Coordinated and delivered a 3-day corporate symposium in Tiel, Netherlands, managing logistics, scheduling,
and stakeholder communication for 120+ participants, ensuring seamless execution and impactful knowledge
exchange across departments.

• Cultivated client relationships and drove sales for regular and B2B customers, contributing to a 15% revenue
growth while supporting business development initiatives.
• Oversaw staff performance, trained new employees, and maintained accurate bookkeeping, ensuring up-to-date
financial records and smooth daily operations.

• Delivered interactive training sessions to teachers on Microsoft Word, Excel, and PowerPoint, enhancing digital
proficiency by 40%.
• Developed tailored instructional materials and practical exercises, ensuring efficient knowledge transfer and
engagement across all participants.

• Assisted the teller department and managed customer interactions, improving client response efficiency by 20%
while gaining exposure to banking operations and financial services.
• Supported daily administrative tasks, including account documentation and transaction verification, ensuring
accurate and timely processing.