Cabin Senior/Team Leader
Gulf Air
Total years of experience :13 years, 5 Months
- Managing on going crew performance and motivation through personal contact and the consistent application of corporate policies and agreed Service Delivery standards.
- To create internal customer service excellence throughout the Cabin Crew Team, which will motivate them to deliver a high standard of service on board.
- Assigning crew through clear direction, motivation and development to ensure highest standards of performance and productivity are achieved and maintained.
- Ensure awareness, understanding and buy-in to Service Delivery objectives, standards and requirements.
- Work along with a cohesive team, providing fair and consistent management of issues and application of policies. Liaise (within and across teams) on issues, identifying opportunities and agreeing solutions.
- Apply clear assessment criteria and measures for on-board appraisals
- Recognise and encourage good performance and ensure regular one-to-one communication and feedback.
-Investigate passenger complaints and determine root cause. Follow up with crew, guiding and recommending improvements to prevent re-occurrence
•Traffic Department and Customer Service in First & Business Class Lounges