Aftersales Manager
Subaru za SCG d.o.o; Nicos C.Kattamis (S&M)Ltd
Total years of experience :16 years, 11 Months
-Created After Sales department for the region and fully and successfully implemented global Subaru policies and standards
-Developed and realized procedures and work instructions concerning warranty, spare parts, technical support, technical documentation, and customer relationship management
-Regularly visited dealer network and assisted our partners in solving warranty and other technical and operational issues
-Organized and held product trainings for Subaru technicians, implemented STEP program, held first Subaru Academy certification in Serbia and Montenegro
-Provided homologation information to the regulatory offices for the purposes of obtaining various governmental licenses and approvals
-Created Tread Act, technical, and field research reports for FHI
-Was responsible for setting and executing annual budget for spare parts and accessories; attained excellent results in plan execution and met the department’s financial goals
-Prepared and published unique spare parts price list for the dealer network by using the Subaru Fast 2 parts catalog as a pricing source
-Provided exceptional customer service and positively resolved numerous warranty cases
-Planned, organized and executed sales and after sales activities
-Improved existing and created new service provision procedures and work instructions
-Proposed and implemented the department’s reorganization to improve quality and reduce operational cost
-Provided exemplary customer service; solved every warranty case with success and great customer satisfaction (no buybacks)
-Assisted in creating company budget for Sales and After Sales departments
-Proposed and implemented procedures to improve company efficiency
