IT Infrastructure Specialist, Technical Support.
CINQUE Technologies Pvt Ltd.
Total years of experience :8 years, 3 Months
hands-on experience :
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• Windows Server Management (AD).
• SQL Server (DB Admin).
• Google Admin, SVN Tool, Azure Devops.
• SIP, AVAYA (IP Phone).
• Cyberoam, Sophos (Firewall).
• Hyper-V, VMware.
• LAN, WAN Management.
• ERP Software Implementation Specialist.
• Domain Controller (Active Directory).
• ESSET Antivirus Management.
• ITAM (IT Asset Management Tool).
• IVANTI Management Tool for IT Security.
• NAS and Storage drives.
• MS Office Suite.
Details :
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• Conduct extreme complex technical evaluation and suggest proposed physical architectures along with detailed designs.
• Analyze problems, evaluate technical issues, test, maintain, modify, integrate, monitor and ensure to automate software systems.
• Conduct long range strategic plans of IT infrastructure plus operational aspects of application execution within infrastructure.
• Handle organization-wide windows based application projects of complex to ensure applications optimal performance and related infrastructure.
• Support installs applications for system production and test to ensure maximum support through applying best practices (SymeX, TraX, Solr etc. Money Exchange Applications for clients).
• Execute technology successfully by minimal downtime as well as disruption.
• Write infrastructure related scripts to automate all manual tasks plus streamline operational activities.
• Provide general framework plus environment to assist application developers and maintain activities.
• Involve actively in teams of cross functional project to assist solve problems inclusive of different technologies straddling multiple work groups.
• Consult project engineers and managers to assure technology is suitably deployed and used to deliver applications along with technology solutions.
• Conduct complex technical evaluation, design review and recommend proposed physical and logical designs.
• Taking care of Database backup & recovery and access control for different users.
• Windows OS Installation, Troubleshooting, Performance tuning, Monitoring, Applying service pack and windows updates.
• Hosting web application (IIS), monitoring windows server and SQL Server always functional both cloud and on premise platforms.
• Control Google admin for different user’s Emails and shared data’s.
• Attending client calls and resolves their issue as per the ticket priority they raised.
• Providing client Support for Application and server related tickets.
• Providing necessary in hardware support.
• Contributing to the overall success of our enterprise by supporting Microsoft & Cisco infrastructure.
• Installing, configuring and maintaining servers and storage hardware and applications.
• Experience with SQL DB, MySQL technology and tools, data transformation and processing.
• Familiarity with visualization tool such as Tableau, ETL etc.
• Proficient in MS Excel and other MS office tools.
• Taking care of Database backup & recovery and access control for different users.
• Maintaining security and monitor performance issues of the database.
• Provide Level 2 support and quick resolution for problems escalated by service desk & L1 engineers.
• To support complex enterprise systems and network demanding 24x7 availability.
• Assisting in the maintenance of workstations, printers, IT equipment and systems and client software.
• Handling LAN network, managing server and support 50 concurrent users in the live network and giving online support to foreign users.
• Schedule and Support other employees to create task and manage their work by using Bitrix24 CRM software.
• Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
• Following up the Client & Services of ERP Products using the Remote Desktop Logmein, AnyDesk, Ammyy Admin and Team Viewer connection in all sessions.
• Handling the Online calls for solving the issues Live (Middle East, Africa, South- Asia, Oceania and South East Asia).
• Responsible for giving training to the customers and customization of data base based on the client’s specific requirements.
• Analysis and provide solution for SQL DB related application based issues.
• Solving the issues with the System/Application Support by raising the Tickets using Sales force.
• Closely coordinated with the application development team and business users for the implementation of ERP applications.
• Depth understanding with the business processes supported by the system.
•Providing support, including procedural documentation and relevant reports.
•Monitoring and scheduling the tasks created in Front end and Back end of the project.
•Converting the business requirements into software solutions.
•Transfer application knowledge and associated documentation to the team to Facilitate robust service support for new and upgraded solutions.
•Works with other Software Engineers to realize any reuse of code and designs in current projects.
•Designed and developed different Crystal reports as required by the properties.