Guest Service Agent
Etihad Airways
Total years of experience :10 years, 2 Months
Establish and utilize a professional work relationship in all areas of communication and public relations with all Etihad airways
services, sales office and airport authorities in order to provide smooth handling of all guests.
• Ensure company status and rules are maintained with regards to the handling of guests, grooming procedures and time
management.
• Manage safety, security issues and service recovery in accordance with company procedure.
• Monitor service standards for re-route transit guests, meals, refreshment, transport and ensure service provided in accordance with
company policy.
• Monitor and investigate all operational discrepancies and guest complaints and report to APM for further arrangements and actions.
• Conduct briefing with all staff to highlight discrepancies and obtain recommendations for corrective action to achieve the set target.
Procuring all materials requested by site engineers for residential building.
• Process all purchases requisitions to provide the necessary materials and services.
• Negotiate with suppliers for the best overall price and delivery conditions.
• Prepare the comparison reports for the finalized purchases for reference.
• Provide the engineers with the required materials on time.
• Continuously follow-up with supplier/vendors on the delivery within the agreed period.
• Manage appointments and meeting for management.
• Documenting, filling and executing entire office work.
• Coordinate with the insurance agencies on safety and security matters.
Mirvat Abou El Naja (974) 66906606
Earlier Experience
Administration, Customer Relations and Procurement
• Achieving all KPI’s (Key
Performance Indicator)
targets since joining the
company, settled the
targeted Title deeds and
resale transactions.
• Tested the Title deed new
system to be moreefficient
• Arabic - Native
• English - Fluent
(