Mirza Gayasuddin

• Led commercial cargo sales and strategic market development for
South India across Latin America, Europe, Middle East, and Africa.
• Managed airline capacity utilization for Copa Airlines (narrow-body)
and Air Europa (wide-body) operations.
• Played a key role in the successful launch of Vietjet Air Cargo (BLR-
SGN), establishing the first direct air cargo service between
Bangalore and Ho Chi Minh City.
• Conducted competitor benchmarking and market trend analysis to
support pricing and capacity strategies.
• Strengthened relationships with freight forwarders, exporters, and
trade partners, driving market penetration.

• Exceeded annual revenue targets by optimising cargo operations, enhancing profitability and cost efficiency.
• Led cargo commercial strategies, negotiating supplier contracts and managing GSAs to maximise revenue.
• Developed cargo pricing models, revenue optimisation strategies, and financial forecasting frameworks.
• Spearheaded SmartKargo implementation, reducing manual errors to 3% and minimising revenue leakage.
• Built a high-performing cargo team, aligning commercial and operational functions for business expansion.
• Led digital transformation initiatives to enhance cargo booking, revenue accounting, and capacity management.
• Managed freighter operations from Bangalore to Dubai, ensuring SLA adherence and revenue optimisation.
Key Projects & Achievements
• Streamlining Ramp Operations for Cargo Growth: Spearheaded a project to enhance ramp operations at IndiGo Airlines, resulting in a 15% increase in cargo throughput and a 20% improvement in operational efficiency through process optimization and better resource allocation
• Achieved the Highest Tonnage for the FY—2019/21/22/23/24
• Effectively managed 4000 tons of Outbound and 3000 tons of Inbound cargo.

• Managed the Reservation / Operation Centre handling over 184 flights per day.

• Baby Born Agile Project: Successfully designed and implemented operational workflows for IndiGo Airlines new ground-handling subsidiary in Bangalore. Trained and onboarded 100+ ground staff, making Bangalore a benchmark station for streamlined cargo operations across the network
• Freighter Operations - Bangalore to Dubai: Managed freighter consignments on the Bangalore-Dubai route, achieving 20-minute early clearance (A+20 SLA adherence) and strengthening customer satisfaction through exceptional time management and coordination
• Supplier & GSA Performance Management: Led supplier negotiations and performance evaluations, resulting in 10% cost savings and improved operational efficiency.
• Revenue Optimization & Flight Planning: Developed strategies to maximize load factors, optimizing revenue generation across multiple cargo routes

• Led cargo operations across a multi-station domestic and
international network, handling high-risk and regulated cargo with
zero major audit findings.
• Supervised freighter operations between Bangalore and Dubai
World Central, ensuring SLA compliance and uninterrupted cargo
movement.

• Managed supplier performance and SLA adherence to optimize
cargo operations across various hubs.
• Conducted compliance audits to ensure adherence to customs and
aviation regulations.
• Spearheaded safety initiatives, improving hazard identification and
risk management in cargo operations.

• Optimized cargo operations across multiple hubs through effective
supplier and SLA management.
• Conducted compliance audits ensuring adherence to customs and
aviation regulations.
• Led safety initiatives, strengthening hazard identification and risk
management protocols.

• Supervised ramp and warehouse cargo handling operations,
ensuring safety and efficiency.
• Coordinated with freight forwarders, ground handlers, and
regulatory authorities for seamless cargo movement.

Managed cargo logistics and inventory control, improving efficiency and minimizing revenue leakage.

• Managed cargo logistics and inventory control processes.
• Improved operational efficiency and minimized revenue leakage.