Mirza Kaukab Ishtiaq

Business Plan
Produces a business plan for the assigned territory to achieve sales, customer satisfaction, financial & personal development goals.
Conducts potential market surveys & identifies clients, accordingly plans to ensure maximum market penetration.
Keeps management informed through regular activity reports & communications and regarding account activity, customer needs, price variation, product workability and any competitor activity.
Sales
Achieves annual sales / margin targets by working with the Chemical Sales Manager and Key Account Manager.
Produces monthly forecast reports for specialty chemicals and equipment as per standard formats
Reviews proposals prior to issuing to the client, follows up and revises the proposal as necessary to meet the customer needs.
Negotiates and close sales by agreeing terms and conditions for mutual benefits.
Develops and maintains partnerships/relationships with 3rd parties and sub-contractors to meet strategic objectives.
Carries out effective research and intelligence into competitor products and other trends.
Assist marketing manager in coordinating the promotional events or campaigns.
Customer Satisfaction
Delivers service in line with Application Quality Plan for assigned accounts.
Submits monthly reports (chemical analysis and jar test) to key accounts, showing trend charts for an on-going treatment program to achieve max. Possible ROI.
Responsible for maintenance, installation & commissioning of the complete auto-dosing systems and other filtration systems.
Provides technical training or product presentation to the clients.
Conducts jar test for polymer selection and dosage optimization
Key Competencies
Good communication skills both verbal & written.
Organizational & management skills
Knowledge of marketing strategies & current market
Negotiation and sales closing techniques
Analytical and troubleshooting skills
Ability to present possible ROI to specific clients
Interface Management
Maintenance Schedule
Manpower Controlling
Optimizing operations
Troubleshooting
Cost control
KEY ACHIEVEMENTS:
Successfully achieved previous sales targets & increased sales by approx. 37.1% in 2017 and 18.6% in 2016
Exceeded target by approx. 14.28% in 2017 by securing advanced orders.
 Handles Govt. sector in UAE (Municipalities & Others) and has successfully secured & delivered big value orders.
Increased polymer and microbiological product sales in chemical division by introducing new potential clients
Executed chemical flushing jobs for various projects for chilled water and condenser water systems.
Start up and commissioning of District Cooling Plants
Maintenance of 9 District Cooling Plants at one time.
Execution of 2.5M AED flushing job for closed loop for 54 kms.
Directly accountable for key clients in SBU’s like sugar factory, district cooling, hotels/hospitals or any other commercial building.
Polymer application in sewage treatment plants.

JOB RESPONSIBILITIES AS SALES / SERVICE ENGINEER
Responsible for the achievement of sales target set by the company.
Expanding the customer database of the company.
Sampling and testing of industrial water/wastewater and submission of monthly report to key accounts.
Assisting in the production of water treatment chemicals like boilers, closed loop and condenser water system.
KEY ACHIEVEMENTS:
Contribution in increasing company’s client database & the sales approx. by 11.3% in the 1st year by achieving the order from company serving in oil & gas sector.
Involvement in production of water treatment chemicals and increasing the production capacity by securing new orders.

JOB RESPONSIBILITIES AS SALES EXECUTIVE
Responsible to prepare proposal/quotation as per site or client’s requirement.
Attending weekly BNI meetings (Referral Marketing Business Group) to increase customer data base and strengthen the relationship
Providing services to the client.

JOB RESPONSIBILITIES AS CUSTOMER CARE REPRESENTATIVE
Responding & resolving customer’s enquiries and complaints..
Selling credit cards to the American customers
Adhere to latest training, standards and procedures weekly
Backend Office handling