Mirza Zohaib Ahmed, Sr. Software Solution Specialist

Mirza Zohaib Ahmed

Sr. Software Solution Specialist

Ovex Technologies

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Electronics
Experience
5 years, 0 Months

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Work Experience

Total years of experience :5 years, 0 Months

Sr. Software Solution Specialist at Ovex Technologies
  • Pakistan - Islamabad
  • May 2013 to December 2014

As a Software Solutions Specialist in Ovex Technologies, Islamabad.
Worked on SAP (Sales Module, and Software Procurement module), also have given technical support to customers.
(i have worked in Ovex Technologies for nearly 2 years. I was working on En Pointe Technologies project which is Computer hardware and software distributor company in USA. My major responsibilities were to procure software and computer hardware for customers in USA, and also to enter the data using SAP. Please let me know if there are any queries.)
Also provided customer with pre-sales support regarding Microsoft, Adobe, Symantec and other major software publishers.
Also to assist Account Executives in meeting the deadlines and to provide customer regarding any issues including pricing, ordering and RMA’s if any.
Major responsibilities also included to keep a check on my team and to ensure that we are providing a good service to our clients.
To maintain records of daily work and to arrange meetings with Managers to make the processes better and also to train new hires and double check there work while they are in probation.

Customer support representative at Ufone Telecom PTML
  • Pakistan - Islamabad
  • June 2011 to April 2013

As Customer support representative in Ufone Telecom PTML.
Worked with customers directly, to provide solutions to customers and to ensure that customers are satisfied with te services.

Software Solutions Specialist at Ovex Technologies
  • Pakistan - Islamabad
  • April 2010 to June 2011

As a Software Solutions Specialist in Ovex Technologies, Islamabad.
Worked on SAP (Sales Module, and Software Procurement module), also have given technical support to customers.
(i have worked in Ovex Technologies for nearly 2 years. I was working on En Pointe Technologies project which is Computer hardware and software distributor company in USA. My major responsibilities were to procure software and computer hardware for customers in USA, and also to enter the data using SAP. Please let me know if there are any queries.)
Also provided customer with pre-sales support regarding Microsoft, Adobe, Symantec and other major software publishers.
Also to assist Account Executives in meeting the deadlines and to provide customer regarding any issues including pricing, ordering and RMA’s if any.
Major responsibilities also included to keep a check on my team and to ensure that we are providing a good service to our clients.
To maintain records of daily work and to arrange meetings with Managers to make the processes better and also to train new hires and double check there work while they are in probation.
I am Microsoft Licensing certified as well.

Assistant Electrical Engineer at Kohinoor Textiles
  • Pakistan - Rawalpindi
  • August 2009 to October 2009

Worked as an Assistant Electrical Engineer during my stay there i worked on PLC and Scada systems along with some minor electrical equipments.

Education

Bachelor's degree, Electronics
  • at Comsats
  • September 2009

Completed my Electronics Engineering in 2009 (PEC recognised)

High school or equivalent, Pre Engineering
  • at Bahria College
  • March 2003

Completed my Higher Secondary School in Pre-Engineering (Maths, Physics, Chemistry)

Bayt Tests

IQ Test
IQ Test
Score 78%

Specialties & Skills

Business Formation
Licensing
Customer Focus
Leadership
Engineering
Customer Support
Communication

Languages

English
Intermediate
Urdu
Expert
Hindi
Intermediate
Punjabi
Intermediate

Training and Certifications

Microsoft Licensing Specilaist (Certificate)
Date Attended:
January 2015
Valid Until:
December 2016

Hobbies

  • Internet Surfing
  • Movies