Professional Services Engineer
BMC
Total years of experience :14 years, 5 Months
1. Implementing scheduling, resolutions to technical issues and general advice as technical consultant
2. Providing highly responsive customer service and maintain high level of member satisfaction
3. Providing sound recommendations to ensure success.
4. Providing highly responsive customer service and maintain high level of member satisfaction.
5. Corresponding and fulfill all commitments for internal and external customers.
6. Engineer, record and document solutions to common and difficult problems.
7. Collaborate with engineering to improve implementation and configuration of professional service processes.
8. Involving and participating in an on-call rotation for urgent customer needs.
8. Producing and reviewing product documentation and training materials to ensure content accuracy and supportability of Company products. Preparing tests to ease integration in professional service field.
9. Prepare design and architecture documentation like LLD, HLD and RFPs.
10. To meet with customer(Mobily) for discussing their requirements(HW, Junos) for deployments of new POP
11. Handling the JTAC case with juniper team and troubleshooting the Juniper devices.
12. To train the trainers on behalf of Gigamon team, I did a training to whole mobily operation team for Gigamon
13. Configuration of Gigamon devices for Mobily Project(HD8-HD401, HC2)
14. Configuration of Juniper router(MX Series and T16, 4000 series)
15. To perform MDT and integration with customers(Mobily, STC)
16. Configuration of Cisco Router switches as per the RFC from operator (STC)
17. Leading the team of tech for smooth activities(MDT) and guide them for troubleshooting
18. To work with Mobily team and put all plans into actions as per documentations and their needs
19. Prepare UAT document for Gigamon, Juniper and presentation to customer
Responsibilities
1 Coordination with Vendor(Huawei) for network upgradation, NESR, MTTR and POC for all communication
2. Design, Architecture and Configuration management and monitoring of nationwide BSS Network using M2000
3. Monitoring of core devices Router/Switches for abnormal and unusual behavior
4.Planning for need of new devices or links and send all data to RTM for Approval.
5.DHCP configuration and IP pool management
6.Configuration of access and core layer devices(Cisco router and Switches)
7.Configuration and maintenance of Cisco SCE(8000) in data Centre
8.Addition of Nodes in Huawei WASN 9770 and carryout different task through WASN LMT
9.Troubleshooting and coordination with Site sharing/collocation partners for verification of Site status and providing go-ahead to BSS system
10.Communicate all planned and unplanned activities(RCA and Troubleshooting detail)
11.Documentation of daily network related reports like daily bandwidth utilization, Monitor maximum number of users on Each BTS and RF values for all customer connected with BTS
12.To oversee end to end network performance and maintain agreed level of services quality as per business objectives driven by all Key point indicators(KPI), SLAs
13.Testing and recommendation of new CPE(Wimax)
14.Maintenance and monitoring/Troubleshooting of LAN/WAN connectivity in regional office
15.Highlight the network visibility issues and work in coordination with vendor and ensure timely resolution
16.Deployment of all Microwave link of 15G, 23G, 26G and there maintenance
17.Weekly performance report sending to RTM having all Fops and NOC activity performance data
18.o establish a triggered relation with customer care team in case of any network error or if need any optimization
19.To coordinate and visit with customer care team for feasibility of sites and prepare a report for RF & Planning
I learned the basic of networks/wireless and worked in lab on many projects listed below. 1.Simulated ADSL Physical & Data Link Layer on Simulink using c6000 Library in Target Support Package TC6 and then implemented on Texas Instruments TMS320C6713 DSK using Real Time Workshop & Code Composer Studio. Semester Projects: 2.Cognitive radio and spectrum distribution, in Fundamental of communication. 3.Light sensing door, in Electronics1 4,Designed Arithmetic & Logic Unit, in Computer Logic Design Course 5.City Management software on .NET