Retail Department Manager
M. H. Alshaya Company
Total years of experience :10 years, 8 Months
leading a team to be productive and effective
• Managing a massive number of team members
• Ensure each customer receives outstanding service by providing a friendly environment.
• Assist in processing and refill merchandise and monitoring floor stock.
• Participate in year-end inventory cycle counts.
• Maintaining eye-catching effective displays within the store.
• Updating commercial files/ Action plans.
• Cooperating with the management team and give a better way or a decision
• Giving Training to new joiners to adapt the new environment.
• To engage staff members to work as a team
• Worked in a Family Business as a supervisor.
Duties and Responsibilities:
• Receive, attend and screen incoming/outgoing calls in accordance with general related
matters. Provide telephone support, investigate and resolve customer support and other
related queries.
• Worked as sales associates in Almadani Group in 2007 for three months.
Duties and Responsibilities:
• Always adhere to the set service standards and procedures so that the customers are
handled in a friendly and efficient manner.
• Coordinating with the supervisors during sales for effective work.
• Maintaining good relationship with customers.
• Working closely with line mangers to make sure business targets are acheieved.
• provide clear direction and ensure co operation between mangement and store teams
• Ensure the store consistently reflect highest possible standards of merchandising,
housekeeping and recovery.
• Consult with store manager & Visual Merchandisers on store layout, stock positioning &
visual enhancement.
General Duties and Responsibilities:
• Motivates and empowers team workers to perform better
• Managing time effectively
• Adapting interpersonal style to suit different people or situation
• Accepting new ideas and implementing on spot
• making presentation with skill and confidence
• Maintaining a positive outlook at work
• Focusing on customer needs and satisfaction
• Developing an open communication towards the team members
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