Mishal Al Marzouq

• Delegated as Acting Manager on multiple occasions (Feb Aug 10-21, Sep 25-Oct 16, 2025), leading daily operations,
team management, and performance monitoring, supervising team members, coaching staff, and making key decisions,
handling escalations, and ensuring compliance to ensure seamless continuity of services.

• Lead organization-wide performance management initiatives that align workforce outcomes with strategic priorities and drive measurable business impact.

• Collaborate with senior leadership and HRBPs to cascade corporate goals into SMART objectives and KPIs, ensuring
accountability across all levels of the organization.

• Design and strengthen competency frameworks to close capability gaps, reinforce critical skills, and build sustainable
succession pipelines for leadership roles.

• Utilize workforce analytics to assess performance trends, deliver actionable insights, and shape talent strategies that enhance organizational readiness and agility.

• Promote a culture of continuous feedback and development, implementing systems that accelerate employee growth and
improve organizational performance.

• Ensure consistency, fairness, and compliance in performance evaluations while embedding market best practices in talent
management and organizational development.

• Promoted the organizations employer brand by acting as the main coordinator and representative at career fairs and through
channels like LinkedIn. Coordinated event logistics, including material preparation and staff participation, to effectively
showcase the organizations career opportunities.

• Improved the verification process for IELTS and TOEFL results, reducing processing time by 80% through
collaboration with the British Council and ETS, and developing a comprehensive reference guide.

• Reviewed and screened resumes to assess candidate qualifications and ensure alignment with job requirements.

• Coordinated and scheduled in-person and virtual interviews, supporting effective communication between candidates
and hiring managers.

• Maintained applicant tracking systems (Oracle Taleo, Talentera, Excel) with accurate candidate data while ensuring
compliance and confidentiality.

• Updated recruitment policies and procedures to reflect current practices and organizational standards.