Global Process Manager for O2C & Interim team Leader for Order Management (O2C)
SEG Automotive
Total years of experience :13 years, 5 Months
Team Leader (Order Management) and Global Process Manager (O2C) - interim
Lead, motivate and provide strategic direction to a multifaceted team of 13, driving order management processes
in line with service expectations. Support a culture of continuous improvement through root cause analysis, and
problem-solving supported by data.
Key achievements
• Project managed migration from legacy SAP ERP to InforLN; maintained meticulous attention to detail
to ensure data integrity while overseeing seamless transition of data and implementing system
processes.
• Engaged with Process Leaders to identify and implement improvement opportunities.
• Oversaw tracking and driving of O2C process parameters to ensure effective delivery.
• Optimised definition and quality of master data used across global processes.
• Reduced staff attrition via effective team leadership, motivation, and engagement.
• Improved customer experiences through process definition and optimisation.
Adopted a motivational leadership style to engage a team of seven responsible for order management and all
associated custom engagement alongside multidisciplinary teams.
Key achievements
• Optimised order management and customer demand planning performance, quality, and costs by
introducing robust strategies, business plans and Key Performance Indicators (KPIs).
• Facilitated the timely completion of ad-hoc administration, including SAP data relating to deliveries,
orders, and demands.
• Project Lead for customer order confirmation in EU Regional Distribution Centres (RDCs) takeover or
overseas production plants.
• Pivotal in preventing delivery/invoice non-compliance having led critical Brexit readiness project.
• Championed a continuous improvement mindset to empower and train staff at all levels.
• Efficiently planned and led takeover of European UK customers from Bosch Group to SEG.
• Coordinated stock overview, production planning, and transport route optimisation.
• Improved staff knowledge having created and delivered O2C training workshops.
• Scoped and supported high-profile technical project implementations.
Delivered impressive customer service in order management while engaging with multiple internal/external
teams, including production plants, RDCs, and SEG central departments.
• Advised Sales teams on setting up/updating customer logistics flows, ramp-up of new part numbers and
packaging coordination.
• SAP Key User for Order Management tasks within Order-to-Cash (O2C) process.
• Monitored and reported on operational logistics.
Detected and resolved booking errors while overseeing AP functions within one of the world's largest
semiconductor manufacturers.
• Consulted with suppliers to disseminate their requirements and administer payments.
• Led receipt booking and dispatch of invoices while resolving issues and discrepancies.
• Oversaw efficient end-to-end AP functions, including ad-hoc administration.
1)Handle multiple functions on a daily basis, including analysing news events, market trends and financial asset graphs, and analysis of trade outcomes to find errors and mistakes for improvement.
2)Revise invest plan to optimise and correct errors while driving continuous improvement.
3)Execute positive trades as result of analyses.
1)Completed multiple, simultaneous tasks for bust retail banking branch, including responding to customer inquiries, customer service, maintaining filing system, and communicating with clients / potential clients.
2)Provided support to colleagues as required in a timely, accurate and professional manner.
3)Drove bank business by signing up and securing new customers. Maintained highest levels of customer service at all times.
4)Optimised filing system for faster, more accurate and more cost friendly information;
Provided exemplary customer service at Spanish restaurant, providing food service recommendations, and delivering optimal guest experiences to encourage repeat business.
This masters program is a very well structured program, having some of the best professionals in the Economics in Portugal as lecturers. We also have several conferences with notable personalities, such as Portugal´s former President, the World Bank vice president, FMI employees. I have obtained the best grades at the university in several disciplines in my masters program.
The undergraduate course(as my graduate course) were at the best faculty of economics in Portugal. During the course I complemented my learning at university with a summer intern ship at a bank. During the course we were obligated to attend conferences, in which personalities from the world of economics gave lectures, and also major companies came to the university to better describe which skills were needed in the professional world. All these conferences had an understood obligation of presenting a paper describing them.
