Operations Executive
Noor Capital
Total des années d'expérience :9 years, 8 Mois
• Handling client accounts & providing them with internal & external support: Individual client accounts, IB accounts, and Corporate accounts.
• Worked around local payment solution for the company, in a regulated environment for processing direct debit transactions.
• Deposit process: Checking with the listed banks of Noor Capital, and depositing the amount into the client’s trading account.
• Withdrawal process: Deducting the amount from the client’s trading account, and sending the request to the bank to process with the payment.
• In constant contact with company’s service providers to make sure client payments have been processed.
• Verification of client documentation as per the Central Bank of United Arab Emirates.
• Client record management: Maintaining and handling all the client files for Auditing purpose.
• Streamlining the compliance, and daily operations of the business.
• Managed the circulation of daily research report amongst existing clients and prospective clients.
• Handling all administrative work
• Providing payroll information by collecting time and attendance records
• Preparing work schedule report for the organization
• Research on Company Formation in Free Zone, Mainland & Offshore Companies
• Handling petty cash accounts
• Providing secretarial support by entering, formatting, and printing reports
• Maintaining employee confidential information.
My role in the organization includes:-
• Approaching & persuading real estate agencies to advertise on the web portal.
• Doing market research in financial, and property related articles.
• Provide customer service to existing clients of the company to increase the overall time value of the clients, and to generate more business from them.
• Meeting new agencies to promote in expanding the business.
• Maintaining and updating the database of agencies on the site.
• Maintained and updated customer database.
• Attended to general queries of clients via calls and emails.
• Maintained files and folders; organized training material.
• Performed routine typing assignments.