Masood Khan

Collect the business requirements and Manage day-to-day operational aspects of a project and scope.
▪ Consult with the clients to provide solutions on document management for scanning, indexing,
archiving, Workflow, distribution, and integration with third party applications like MS
SharePoint 2013 etc.using Laserfiche Connector and SharePoint Integration.
▪ Design and deploy customized Business Processes using e‐forms with Laserfiche BusinessProcess,
▪ Effectively apply the company’s methodology and enforce projects standards,
▪ Responsible for the product’s technical support including support management,
support administration, assigning tasks, deployments, troubleshooting and
customer service,
▪ Plan, Prepare & Deploy ECM solutions using Laserfiche Products and relatedmodules.
▪ Implementations and Installations, Performing End‐User and Administrator trainings for all its Modules,
▪ Perform product demonstrations for potential clients via onsite and web demos in a sales
support role(Product and its differentModules).

Customer Loyalty System),
responsible for Development, Planning, and Implementation, Marketingand
TroubleshootingFrontendand Backend Solutions. Had developed and managed or been
directly involved in various aspects of aLoyalty Programme set up for the organization.
Specialties:
• Loyalty Marketing & Programdevelopment,
• Co-branded cards-development & launch,
• Programme Marketing/Communication,
• Direct Marketing Initiatives,
• Research and Analysis of Customer Expectations.
❖ Worked as Software Sales & Support and business development for ERP, domain and
banking solutions, HR & Payroll, and cash management software for providing frontend,
backend and Service Center Solutions. Facilitate communication between staff,
management, vendors, and other technology resources within the organization, Provide
strategic and tactical planning, development, evaluation, and coordination of the
information and technology systems. Owning and managing on-going technical issues
during the pre-sales cycle and Specifying, facilitating, implementing and acceptance testing
solutions in a proof of concept environment whenrequired.
AurionPro Solutions S.P.C, Bahrain (ERP and FinancialSoftware Solutions

responsible for providing value added services
like VOIP, internet, Broadband Internet, network & client support for telecom & internet related
Issues and on-line Software/Hardware/Internet related Troubleshooting and also provides all-
around support Services includingquery, complaint, appeal and marketing.
❖ Sales/StoreManager, responsible for sale of wireless accessories and wireless devices and
providing customer care & client support for technology and GSM/CDMA/TDMA Device related
issues and responsible for complete service handling, product ordering and payment, inquiry,
complaint/suggestionand comprehensive customer informationmanagement.

Led classroom-based product training sessions and author training guides to the end users/IT
Staff, Supervise Information Technology Department and provide technology vision and
leadership in the development and implementation of the organization wide information
technology (IT)program.
▪ Investigate and report software problems to the vendor, or MIS regional, area or corporate office,
technical and user documentation, systemreports.
▪ Act as the principal point of responsibility and first level of escalation for incidents and problems and
manage the resolution of such incidents and problems efficiently and effectively according to the
agreed SLAs.
▪ Contribute to the evaluation of vendor proposals covering functional, technical and commercial
aspects.
▪ Implement staffing and scheduling models to ensure guaranteed coverage to the business.
▪ Ensure that regular training and appraisals are provided to staff to ensure that each member ofthe
team is able to provide the best level of customer support.
▪ Establish best practices and policies for installing, configuring, maintaining, and troubleshooting
hardware platforms, software and peripheral devices.
▪ Prepare RFPs, bid proposals, scope of work reports and other documentation for infrastructure
projects.
▪ Provide technical leadership to subordinates and peers in all areas related to the assigned
operations domain.
▪ Eliciting, analyzing and documenting high-level customer requirements and writing solution
proposal documents in-line with customerrequirements.
▪ Refining and validating high level requirements using methods including workshops, interviews
and prototyping whilst ensuring alignment with the customers’ vision and business objectives.
▪ Assist in MDS opportunities within strategic accounts, providing pre-sales support in order to marry
the end customer requirements to the services or products in ourportfolio.
▪ Creating product handouts to aid the implementation and configuration of products.
Projects Executed: -
Client Project

responsible for sale of wireless devices and wirelessdevice &
plans activation and client support for various telecommunication relatedissues and
responsible for providing support to our clients operating on