Malak Alharbi

• Proactively engages customers, consistently achieving 10% sales target overachievement.
• Specializes in surveying for tailored shopping experiences, catering to client preferences.
• Keeps abreast of industry trends, ensuring relevance and competitive edge.
• Launched successful loyalty program, leading to a 25% increase in customer retention.
• Applies finance and HR expertise for enhanced and effective client management.
• Continually enhances active listening skills and problem-solving abilities for client satisfaction.

Develop and execute business developmentstrategiesto expand partnershipswith premium and luxury brands acrossthe
US and Europe.
Establish and maintain direct relationshipswith international suppliers and brand partnersto secure high-quality, authentic
products.
Negotiate commercial agreements, pricingstructures, and supplytermsto ensure profitable and sustainable business
growth.
Conduct market research and competitive analysisto identify newopportunitieswithin the global luxurygoods sector.
Lead business expansion initiatives byevaluating markettrends, customer behavior, and demand patterns.
Oversee supplychain operations, includingsourcing, order management, shipping, and importcoordination.
Monitor key performance metrics (KPIs) such as partnersales, revenue growth, procurementefficiency, and profit margins.
Collaboratewith marketingand operationsteamsto enhance customerexperience and support brand-driven campaigns.
Streamline operational workflows and optimize procurement processesto reduce costs and improve deliveryefficiency.
Represent Divama in business meetingswith international partners, communicatingthe brands identityand strategic
objectives.

• Managed event planning, community engagement, and social media for the Saudi student club.
• Collaborated with the executive board on cultural celebrations and community service projects.
• Enhanced organization communication and cultural awareness, crucial for community-oriented roles.

Directed day-to-dayoperations and ensured efficientworkflowacross administrative and operational departments.
Oversaworganizational planning, resource allocation, and performance monitoringto ensure alignmentwith business
objectives.
Managed vendor relations, contracts, and procurementactivitiesto supportsmooth business operations.
Supervised staff, delegated responsibilities, and supported continuous improvement in performance and service delivery.
Implemented internal policies and proceduresto enhance operational efficiencyand maintain compliancewith local
regulations.
Coordinated with external partners and stakeholdersto support business activities and institutional growth.