ICT Technical Support
Ferrero UK
Total years of experience :0 years, 4 Months
o Installation of company desktop, notebook computers and IT Peripherals.
o Provide 1st and 2nd level Hardware and Software support
o Booking and monitoring IT equipment and temporary mass network connectivity hardware Server operations, including: System Backups, File/Data Restoration, Account Creation / Deletion, Microsoft Exchange Account Creation/Deletion, Printer Installation, Share Creation and Access Control.
o Cisco Call Manager Telephone system administration, including; New extension creation, Extension maintenance / deletion, Relocation of handsets, Configuration of phone groups and handset usage.
o Management and support of company VPN.
o Support of remote communication technologies such as Blackberry’s, Broadband, 3G DataCards and other remote communication technologies
o Support and management of AV solutions used by Ferrero UK and the preparation of meeting rooms for large events.
o Placing and tracking of all IT related purchase orders
o Working on allocated projects, as guided by the IT Infrastructure Manager
o Perform PAT testing