moamen shalaby

System Engineer at Gulf Builder For Trading and Contracting Ltd

• Saudi Arabia - Eastern Province
• My current job since October 2018

technical support engineer at ehsan alabbad engineering consulting office

• Saudi Arabia - Khobar
• December 2012 to September 2018

 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems and networks.
 Provide network support and general configuration.
 Provide staff and clients with server support and general maintenance.
 Assist with testing of internal applications and projects.
 Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
 Provide secondary support for LAN administration.
 Perform operational duties (File Backup/ licensing)
 Perform administrative duties (Domain Renewals - SSL Certificate Renewals)
 Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
 Replacing parts as required.
 Ensure that all internal IT helpdesk requests are actioned.

Technical Support Engineer at المروة للتوكيلات التجارية

• Egypt - Suez
• January 2011 to November 2012

 Responsible for diagnosing & resolving hardware, software & end users problems.
 Acting as the first point of contact for all IT & technical queries.
 Developing the infrastructure and systems to meet the company’s needs.
 Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
 Investigate specialist and complex IT support issues.
 Communicating with third party technical specialists.
 Maintaining a wide range of computer hardware and software programmers.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Provide secondary support for LAN administration.
 Responsible for allocating work to junior staff and induction training for new staff