Assistant Manager
American Express Saudi Arabia Ltd.
Total years of experience :27 years, 0 Months
- Reviewing accounts for Line of Credit Increase.
- Reviewing SIMAH records for customers who are defaults with other creditors.
- In charge for correspondence with customers regarding credit issues.
- Handling the write off in monthly basis.
- In charge for risky transactions .
- Reviewing the re-instatement requests, and take the decision .
- Ensure to reduce the monthly write off.
- Review the team actions
- Train the staff.
- Recognize the best performer.
- Review customer’s disputes for late payment fees, Service
charges, over Limit fees waiver, and Increase limit.
- On monthly basis review the close pending accounts, and
accounts Reference for reinstate or close permanently.
- Review the Credit Risky accounts, heavy cash withdrawals,
Frequent jewelry Purchasing, and doing factoring.
- Decide whether or not to reinstate the closed accounts.
- Coach and motivate the staff.
- Evaluate incoming charge requests and decides whether to approve
or deny request using international statistical models
- Prevent fraud losses through careful review of available information
and Card Members identification.
- Handle the department’s MIS
- Review the declined transactions in order to support the accounts.
- Ensure that the call report for the authorizations team is generated
on daily basis
-Monitor Charges
-Review accounts to ascertain that Card members are not in default status.
-Analyze accounts’ pattern of payments and those with high exposure.
-Watching the payments by cheques and actioning.
-Evaluate and post bonuses to eligible accounts as per policy.
-Evaluate credit restriction and taking decisions.
- Member of migration team who transferred accounts form AEME to ASAL.
-Analyze accounts that are spending 80% of its Line of Credit
-Review accounts that have frequent cash withdrawal.
-Calling customers whose accounts are overdue (dunning).
-Handling the Direct Debit Arrangements
-Evaluate incoming charge requests and decides whether to approve or deny request using international statistical models
-Prevent fraud losses through careful review of available information and Card Members identification.
-In-Charge of the Units Rooster of Agents on shifts.
-Writing many desktop instructions, and diagrams to guide staff for the usage of the systems.
-Contributed to the retention and growth of customer relationship by providing exemplary customer service.
-Assist customer with credit card services needs, handled questions, and identified and helped customers understand financial options.
- Efficiently processed telephone inquiries to ensure a high level of customer satisfaction for our platinum, Gold and other products.
- Ensured customer peace of mind and high level of satisfaction by pursuing and issuing emergency card replacement and managing Customer relationships.
-Effectively balanced customer service and the company’s loss Protection factors.