IT Operations & Service Desk
Middle East Payments Services MEPS
مجموع سنوات الخبرة :7 years, 11 أشهر
Middle East Payment Services |MEPS (Visa &
MasterCard
Acquiring-Jordan)
IT Operations & Helpdesk
➢ Follow - up in case there is problem.
➢ Receive calls from banks IT-sections and help them to
getinformations they want.
➢ Monitoring Interfaces & ATM’s and transactions
(acquirer & issuer).
➢ Trace System By Linux Commands.
➢ User Administration (Lock & Unlock Users).
➢ Make a Daily Process for batches.
➢ Switch Management.
➢ Works 24 hours for 7 days as shift.
Responsible for MasterCard.
➢ Full management of Card (Debit/Credit/Prepaid)
Include :
• Issuer script (unblock pin)
• Reset pin counter.
• Credit limit change
• Card status change
• Active Card for internet & mail order.
➢ MasterCard Debit application entry.
➢ Receive calls from cardholder & Merchant and help
them to getinformation they want.
➢ Give an approval for mail order.
➢ Transaction Cancellation & Release.
Business Analysis
➢ SQL
➢ Advanced SQL
➢ PL/SQL
➢ Forms
➢ Application Server
➢ Reports
➢ Introduction To DBA
Database Application SQL 45 hours , PL/SQL: 15 hours ➢Server Applications Forms: 30 hours , Reports:
courses: High school majoring in