Operations & Maintenance Engineer
Prince Muhammad Bin Naif (Royal protocol)
Total years of experience :14 years, 1 Months
• Maintenance of Dslams of Ericsson and Mini Exchange of Saudi Telecom Company.
•Maintenance of AV system
Maintenance of communication network and Installation of new wiring and security equipments like CCTV, Fire alarms etc
Installation of Digital and Analog Ericsson cards.
• Configuration of Cards.
• Patching of number in MDF (Main distribution Frame).
• Maintenance of telephone Networks.
• Report to Senior Manager on daily basis, handling different tasks, troubleshooting.
• Implementation, distribution and maintenance of Satellite network.
• Identify, analyses, report and respond to technical issues in the Satellite networks
• Alignment of satellite antennas for receiving signal from different satellites
• Installation of Polytron satellite system for Analog and digital communication
• Installation of Grandig satellite system for Analog and digital communication
• Installation of the switching system for satellite communication
• Working with different satellite Amplifiers and splitters
• Programming of satellite signal modulators such as PST, PSTI, HDTV607
• Selecting and Programming transponders for the satellite communication
• Searching for Satellite frequencies for receiver programming
• Implementation, distribution and Maintenance of CCTV cameras Network
• Implementation, distribution and maintenance of Telephone Network
• MDF Patching for providing Internet Facility
• Installation of Remote extenders
• Preparing project reports using MS office
• Provide technical support to technical field staff.
• The satellites receive the signals from the broadcast station and rebroadcast them to Earth.
• The viewer's dish picks up the signal from the satellite (or multiple satellites in the same part of the sky) and passes it on to the receiver in the viewer's house.
• Maintenance of all electrical machines and equipments.
• Installation of modules.
• Technical support work as team member.
• Working in different shifts
• Configuring routers of ADSL and WLan in Palace
• Manage Broadband fault and troubleshooting and make recommendation for future improvement and develop best practices
• Quick problem diagnosis and resolution
• Coordinate and escalate team issues to the management
• To ensure the interruption free service to the existing customer and service provisioning against the registered service orders.
• Provide technical/backend support to technical field staff.
• Manage Broadband fault and troubleshooting and make recommendation for future improvement and develop best practices
• Work with Broadband clients to grow revenue, and support adoption of strategic MMBB goals and initiatives
• Proactively analyze the business requirements for MM&BB products and report to the management for effective measures.
• Assist the manager in competitor analysis & evaluation of customer service requirements.
• Survey and find out the constraints in the operations, sales, HR or procurement issues and inform the management to take necessary actions.
• Provide customer support as may be required in certain cases
• Fault rectification with the KPIs.
• Deal with the issues the teams are facing and redress to their problems
• Coordinate and escalate team issues to the management
CPEI /E.S Technical Field Support Multimedia & Broadband
• Full command on OFAN and SDH NMS.
• Worked on ZTE DSLAM, HUAWEI SDH, ZTE MSAN (OFAN), MSAG.
• Operation, maintenance, configurations & management of Multi Exchange Optical Fiber Network Peshawar (i.e.). SDH, ADMs, OLTS, ONUs & DSLAMS.
• Installation, Configuration & troubleshooting of all kinds of Broadband ADSL Routers.
• Installation, Configuration and Troubleshooting of IPTV (PTCL Smart TV).
• Identify analysis, reports and responds to technical issues in Networks.
• Complete knowledge of PTCL BNCC Data Base.
• Working on BNCC for new subscriber numbers authentication and distribution.
• Performs the necessary first line maintenance, isolation and escalation of faults to Network Field Maintenance.
• Receiving different problems like No Dial Tone (NDT), Noise, DSL fault, Drop wire fault etc and escalation to Field maintenance Engineers.
• Worked virtually on DSLAM.
• Site survey for microwave installation
Bachelor in Electrical.
QUALIFICATION No. Certificate Sub/Technology Marks/GPA Pass Year Board University 1 D.A.E Electrical 2310 /3550 A / 2011 BTE Peshawar
It was a Information Technology short course Program for 6 months and learned about Microsoft Office, Windows, Internet & searching, Configurations, Software, Hardware.
2 S.S.C Science 489 / 900 2007 Board of D I Khan
