Operations Manager {Customer Relation, Accounting, Purchasing,Loss Prevention, Property & IT )
IKEA
Total years of experience :40 years, 5 Months
•Promote a safe working environment for fellow co-workers, customer and visitors in line with the, IKEA Safety & security Manual and the IKEA Health & Safety policy. Create a ‘Safety First’ Culture within the operations team.
•Drive and develop the businessman-ship in the store and proactively seek out new potentials or working methods to improve profitability on short and long term.
•Responsible for the budget and operational costs for the department to maximize the profit and achieve business goals.
•Lead the budgeting and goal setting process and secure that all managers with budget responsibility receive clearly documented goals and that they receive training in how to read financial reports so they understand and can carry their responsibility.
•Provide all managers with budget responsibility with weekly and monthly financial and KPI follow up reports so they can follow up on their performance and take proactive actions to reach their goals.
•Ensures implementation of policies and procedures to safeguard the company’s assets and property.
•Lead the work in securing all departments have well documented store operating procedures so that the division of responsibility between departments is clear and that work is performed in an efficient way.
•Benchmark the store and department performance towards comparable stores to identify areas of improvement and communicate regularly with all managers in the store.
•Effectively manage and inspire the operation team, with particular reference to their selection, training and development in order to ensure a competent and well informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.
•Manage the Store Accounting Dept, and ensure strict controls on administrative procedures, local purchase orders, store expenditure, creditors, fixed assets, etc….
•Setting up all legal contracts with all external business partners to the store.
•Oversee the planning and managing of the supply chain and transportation operations, along with inventory control.
•Assist the General Manager with all budgeting and financial criteria, strategic and tactical planning, business development, risk management, quality control and other general management functions.
•Supervise and implement effective resource planning, asset management, team integration, motivation, staff development, and participate in the new business process by servicing new contracts and assuring client requirements are met.
•Review statistical analysis with respect to operational volumes, resource utilization and stock accuracy.
•Communicate with overseas suppliers and process owner insuring team goals and see to that the objectives are met.
•Planning and purchasing material for all the regions \[Central, Western and Eastern\].
•Identify training, coaching, and mentoring opportunities, and sharing best practices with my teams.
•Proven ability creating highly effective Branding and marketing campaigns.
•Coordinate all human resource issues including recruitment and staff allocation.
•Developed and nurtured excellent relationships with key accounts. This established trust and rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base.
•Key focus on purchasing and planning material for the Middle East region, responsible for the materials management of other regions.
•Complete Logistics Inbound and outbound, Warehousing Management including W/H management at 3PL vendors, Purchasing and Planning, and supplier’s management: On-time delivery, quality assurance, cost control, inventory management.
•Ensured cost effective utilization of material handling equipments and delivery vehicles.
•Participated in writing policies and procedures, and all other Human Resource responsibilities as assigned.
•Responsible for a staff of 7 Team Manager and indirect staff.
•Responsible to recruit, hire, and train Team Managers.
•Record and maintain accurate weekly statistics on results achieved to be submitted in a timely manner for corporate deadlines.
•Work with senior management and capacity planner in planning various monthly functions.
•Continued focus on driving Core Values of organization.
•Monitor scheduling and attendance issues with Team Managers.
•Analyze and identify trends and eliminate root causes of issues and negotiate solutions; provide reports as necessary.
•Develop improvement plans for using root cause analysis from a variety of sources such as, customer surveys, backlog reports, error/defect reports, quality results, vendor issues.
•Facilitate daily/weekly/monthly meetings to communicate team performance goals and results.
•Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance.
•Provide regular performance reports to the Director.
•Drive Quality and productivity metrics at all levels.
•Ensure team supports and adheres to all improvement initiatives.
•Conduct one formal annual performance reviews and one informal mid-year performance reviews.
•Provide coaching to Supervisors based on quality results and develop improvement plans when needed, use the employee scorecards as appropriate during one-on-one meetings.
•Provide corrective feedback to manage employees who need improvement
•Challenges staff to develop professionally so they can serve as a resource to their co-workers.
•Maintains high morale by inspiring representatives through reward and recognition programs.
•Demonstrated leadership and people management skills as exhibited by past success.
•Proven ability to develop and achieve aggressive results.
•Proven experience in building and leading a customer contact center and championing its strategic use within the organization.
•Strong track record delivering outstanding sales results and effecting massive positive change in a wide range of challenging situations.
•Proven ability creating highly effective sales and marketing campaigns.
•Able to manage multiple projects simultaneously while meeting all deadlines.
•Demonstrated ability troubleshooting business problems and implementing creative, highly effective solutions.
•Highly motivated, confident, organized, detail oriented, patient and disciplined.
•Manage and direct all domestic and international Sales and Marketing operations.
•Develop and implement creative, highly successful sales strategies.
•Perform comprehensive market analyses and create accurate sales forecasts.
•Coordinate all human resource issues including recruitment and staff allocation.
•Developed and nurtured excellent relationships with key accounts. This established trust and rapport, and allowed us to rebuild former relationships as well as establish a new, lucrative client base.
•Performed extensive competitive analysis to identifying rival strategies; initiated counter-strategies and programs to surpass our competition. This resulted in sustained sales growth and increased market share.
•Personally handle executive level sales to company Principals and Directors.
•Identify new opportunities for expansion; implement appropriate sales and marketing strategies.
•Responsible for managing 70 credit client accounts.
•Studied, analyzed and evaluated clients credit history to ensure that they met credit facility requirements.
•Followed up with clients in regards to business and suggestions to upper management.
•Controlled treasury cash balance and provided tellers with the allocated amount of cash.
•Supervised cash balance and maintained ATM machines stocked with currency.
•Supervised and managed three retail locations of the bank.
•Responsible for daily operation of the bank.
•Managed, planned and coordinated staffs work schedules including vacation planning.