Financial Officer
Carrefour hypermarkets
Total years of experience :7 years, 2 Months
Handling Daily job ( Daily Sales /Waste / Daily Negative Margin )
• Handling Bulk Sales File
• Doing Monthly Spot check on CCO and CCS
• Managing annually Stock Take according to procedures
• Dealing with petty cash expense &Reimbursement
• Creating LPOS
• Doing Monthly LPO Provision
• Handling Credit notes monthly
• Ensure Credit notes are Compliance with the Terms
• Reconcile Credit Notes End of The Month
• Review of invoices, terms and conditions of payment
• Review supplier contracts
• Operating excel functions (if_ sum if _ average _ Pivot table ……)
• Preparing Financial reports
• Prepare examine and analyze financial reports to assess accuracy
• Analyze business operations, costs, revenues and expenses
• Preparing Monthly book for business unit
Prepare forms and manuals for accounting and bookkeeping personnel
• Preparing periodic reports
• Establish tables of accounts, and assign entries to proper accounts
• Recording all the sales process on the Excel cheat
• Doing the journal entries and the closing entries
• Planning the income lists and the Financial position statements
• Entry closing entries.
• Making Hyperlink to link accounts Sycle (between journal & general
ledger and statements).
Resolve customer complaints via phone, email or social media
• Use telephone to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Take pertinent information such as name and phone numbers
• Work with customer service manager to ensure proper customer service
is being delivered
• Open or close out our call records
• Compile reports on overall customer satisfaction
After sale section) Ready to be supervisor
• Handling customer complaints in a good average time
• Dealing with customers (face to face / E_MAIL/ Phone/ Social media)
• Handling (Carrefour and supplier delivery files)
• Contact with more than 150 supplier and brand
• Help management to prepare annual reports about all repair cases
• Doing (call back) as feedback from customers about services.
• Marketing and handling complains coming about (MY CLUB CARD)
• Preparing reports (feedback) about daily refund and exchange
transactions.
• Handling all refund transactions issues with account department
• Handling sales return file.
Projects:
• Part of the team which handled (E_FOOD) link in Carrefour website
• (CALL BACK project) … like internet survey about customers satisfaction.
Educational Qualification: •
