Moazz Osama

Technical support calls from end users of computers and software applications Diagnosing and fixing
network problems and hardware or software faults Maintaining inventories of hardware and software
Managing backups of servers, in case of data loss
Keeping an record of issues and faults along with solutions, for future reference Setting up and installing
new computers, networks and software
Setting up user accounts and profiles on a network
Installing updates, known as patches, to software applications
Installing and configuring operating systems, anti‐virus software and other applications such as Microsoft
Office Integrated fixed wireless connectivity into facilities requiring high‐speed networks
Monitored network capacity and performance to diagnose and resolve complex network problems
Technical Support Engineer
Served as first point of contact for end‐users seeking technical support via various channels, including
phone, email, ticketing system, or in‐person
Resolve hardware, software, network, and other IT‐related issues faced by end‐users Handled password
reset requests and assisted with user account management
Assisted with software installations, updates, and patches for standard business applications
Helped users with setup, configuration, and basic maintenance of desktops, laptops, printers, and other
peripherals
Provided remote support to end‐users
Accurately recorded and maintained detailed documentation of support requests, troubleshooting steps,
and solutions provided
Escalated complex technical issues to higher‐level IT support teams or vendors as needed

Wireless network design, planning, monitoring, maintenance, and installation of wireless base stations
Utilize monitoring and test software
Site Survey
Wireless Towers Installation, Antennas Alignment and Configuration for Wireless Equipment
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic
tools
Worked with users to diagnose and resolve network and device problems and implemented established
technical or procedural solutions
Applied effective time management techniques to meet tight deadlines
Learned and adapted quickly to new technology and software applications
Assisted with day‐to‐day operations, working efficiently and productively with all team members
Working with NOC Team to Monitoring the network and quickly detecting faults and directing them to
maintenance teams to carry out maintenance work