Business Development Manager
ICM Capital
Total years of experience :21 years, 0 Months
Build up new relationships with Asset Manager, Introducing Broker.
Control all account opening procedures and pending documents from new clients.
Responsibility of client cases and answer in a successful client relationship growing.
Active contact to company leads to introduce the products and services offered.
Answer all calls and support clients with Futures and FX queries.
Check forums and FX website and answer in a timely manner.
Actively educate clients with regard to the company products, CFD's, FX and spread betting.
Assisting and educating clients on the platform and trading margined products along with the associated risk.
Financial Markets Analysis, Price Movements Analysis.
Provide advice, market updates and information to clients.
CM Capital is Forex Brokerage Company which was created to provide a more personalized and Beneficial services to its esteemed clients. Built on the principal of “Client first”, CM Capital is extending its services to members all over Pakistan and Middle East.
Responsibilities include:
Spearheading the efforts of establishing new accounts/clients for Pakistan and Middle East regions by developing and maintaining relationships and ensuring the highest level of service.
Generating and Closing individual Sales Leads, Cold calling to arrange meetings with potential customers to prospect for new business.
Create and execute strategies to generate revenue by gaining new clients through imparting information on Company’s financial products and services.
Provide a professional, efficient and friendly service to all customers and deal with queries and requests in a timely and efficient manner.
Ensure higher customer satisfaction / gains by ensuring win-win trading tactics through superior situational awareness of market trends and customer communication.
Ensure optimal channels are kept open with clients and used to discuss financial markets, Market situations, advice and predictions of the market to the client satisfaction.
To execute account opening processes across the various systems and activate the accounts.
Train clients on the Company’s trading systems and ensure that their experience is rewarding and smooth. Planning and executing inaccuracy diminution Procedures to ensure maximum productivity and ensure error free operations.
Sets examples for agents in areas of personal character, commitment, organizational and selling skills, and work habits.
Training and development of agents on techniques for closing difficult sales and overcoming objection and quantitative problem solving.
Managing the operational teams of agents for optimal efficiency.
Heading internal operations of the Money Exchange Retail Activity of the company.
Ensuring compliance of company operations with local/International regulatory requirements and internal controls and processes.
Creation and assimilation of daily, weekly, monthly and yearly group and regulatory reporting / facilitation of external and internal audits.
Development and reshaping of the commercial business moving forward whilst playing a key role in the protection of the asset and investment from a commercial business perspective.
To contribute positively to and drive the planned growth and development of the Company by introducing innovative solutions, establishing optimum structures and facilities and by providing strategic leadership to the Company.
Devise & implement policies, systems and procedures in order to streamline the Company’s internal systems.
Studying international and local markets to devise policies and strategies for Business Planning, Forecasting, Budgeting, Income generation and Cost reduction etc. Cooperate with the banks and financial institutions. Follow-up with implementation across the company.
Ensure timely and accurate execution of transactions.
Progressed from the role of Junior Dealer to Head of Trading Desk.
Extensive experience in Commodities, Forex, Major Indices, Metals, Treasure Bonds, CFD’s and Options.
Performed special projects for senior management and the CEO to resolve internal audit and operation risk departments by finding / suggesting and instituting improvements to departmental procedures.
Supervised the testing of all communication, quoting and electronic trading systems to determine the operational readiness of the firm.
Designing and delivering training session to new hires on Quoting, confirming and transmitting client trades and interacting/negotiating with Liquidity providers, aggregators and end clients. Ensure supervision of employees in these functions to ensure optimal efficiency.
Expert in strategic planning with a track record of promoting growth by collaborating with In House Clients providing vital services for them on a 24 hour basis for their and the firms mutual growth.
Acted as liaison between senior management and various internal department to improve forecasting and performance.
Directly work with the clients to insure proper lines of communications which are critical in trouble shooting myriad problem's and issue's requiring immediate attention for prevention and resolution.
Special emphasis was put on Error Reduction Procedures effectively reducing the firm’s error ratio by thousands of dollars annually.
Carefully monitored the operational risk and business exposure of all trading activity, and produced accurate P & L reconciliation reports for management on a daily, weekly and monthly basis.
Reconciled and posted all trading room expenses, focusing on tolerance levels to effectively reduce costs and maximize profits, while monitoring monthly budgets.
4 semesters only