Quality Manager
Arabi Enertech K.S.C.
Total years of experience :25 years, 4 Months
1. Leading the process of company management systems reengineering, development and continual improvement.
2. Development of management systems control criteria with KPIs and Objectives to enhance evaluation and continual improvement process.
3. Consulting of company procedures and work processes improvement and integration to achieve the best of business applications, targets and sustainability.
4. Development of the company QMS (Quality Management System) documents, along with the control and supervision of all amendments and revisions.
5. Compliance verification of the Quality Management System by the projects & departments quality audits.
6. To coordinate non-conformance identification, disposition and corrective action follow-up, also to identify areas where the implementation of procedures is causing bottlenecks and needs streamlining.
7. Providing effective leadership for the Unit Heads in Quality Department to assure the fulfillment of their responsibilities.
8. To ensure all Departments & Projects in the Company are provided with a relevant, timely and professional level of service within approved budget.
9. To maintain a high level of quality awareness throughout the Company.
10. To manage the quality management system activities of all Company departments and projects, and to perform the role of Management Representative for the QMS according to ISO standards requirements.
11. Managing and directing the technical QA/QC issues related to company projects and clients QA/QC requirements by managing a subordinate team of QA/QC engineers and specialists.
12. To keep the direct Manager regularly updated regarding the quality issues.
Highlight:
•Conceptualized, designed and implemented quality management systems, modeled associated standard operating procedures/guidelines thereby ensuring quality adherence in all processes.
•Played a vital role in developing and implementing the HR system that is considered as a main part of the whole management system.
Key Responsibilities :
• Leading/managing Quality Management System and internal quality auditing activities of the company, establishing the process of maintaining and continual improving of the quality management system.
• Providing support for development and enhancement of proprietary quality audit methodologies in conducting internal audits.
• Planning and managing audit activities including selection of auditors, scheduling audits, reviewing audit reports, updating the senior management of anomalies and recommending corrective measures in line with ISO standards.
• Monitoring and supervising overall work plan for all ongoing projects/ completed projects with project manager to ensure work is assigned and completed on time without compromising on quality.
• Developing of quality outcomes, directing internal quality audit process, analyzing quality data, assuring accuracy of all required documentation and implementing required corrective action.
• Deploying resources to achieve financial and business objectives across multiple functional areas of the organization.
• Spearheading a quality management system as per the policies and procedures.
• Training/ supervising new employees on quality skills in accreditation of numerous quality management system and customer specified quality requirements.
• Submitting monthly data relating to performance parameters, suggesting possible avenues of improving the process, safety and work procedures to the seniors’ manager.
Joined as employees affairs In charge and Administrative charted a phenomenal growth curve through exceptional performance to merit promotion as Internal Quality auditor and Training coordinator.
Designation Chronology:
• Jan 2003- Dec 2006: Internal Quality Auditor and Training Coordinator
• Jan 2002 - Dec 2003:Employees affairs In charge and Administrative
Key Responsibilities as Internal Quality Auditor :
• Planned internal audit in accordance with scope and complexity of the area under review, prepared audit programs and provided support on key risk areas and on-going issues.
• Formulated annual audit plan, interacting with the committees, conducted internal quality audit trainings to maintain company operation and processing quality.
• Appraised the integrity of processes and systems to ensure that internal quality controls are adequate and effective in design, operation, ascertained compliance with policies, procedures and management objectives.
• Examined/analyzed internal quality control systems to ensure recording information accurate, compliance with established standards, procedures to control and applicable regulations.
• Analyzed and prepared requisite reports to ensure that audit are properly finalized and documented.
Key Responsibilities as Training Coordinator:
• Supervised new employees on quality skills in accreditation of numerous quality management system and customer specified quality requirements.
• Formulating annual training plan in accordance with employees training requirements.
• Deployed resources to achieve business objectives across multiple functional areas of the organization.
• Analyzed statistical data/reports to identify and determine causes of problems and formulated recommendations for improvement in line with organizational policies/practices.
• Presented monthly data of performance parameters along with direct reports, to the senior management.
Key Responsibilities :
• Coordinated/evaluated continuous improvement of team to create a positive work atmosphere, carried out supervisory responsibilities in accordance with organizational principles, policies and applicable laws.
• Maintained sound relations, interviewed, hired and trained employees, planned, assigned and directed work by leveraging team/individual strengths, rewarded employees, addressed complaints and solved them to ensure high performance.
• Administered complete employee relations division, payroll management, streamlined internal quality communication channels to enhance employee awareness and motivation.
• Ensured accurate maintenance of files for all employee agreements and contract documents and administered other employees’ affairs.
• Oversaw employee benefit activities including maintenance of facilities, hygienic management of the same, security clearance and other legal procedures.
• Managed PR activities of the company to promote the company’s image by networking, coordinated internal quality requirements with other departments and utilities in the company.
Key Responsibilities :
• Established, updated and maintained manual and automated filing systems for confidential and administrative files in order to update and track information.
• Provided administrative/secretarial support for the department/division such as filing minutes of meetings, assisting visitors, resolving a range of administrative problems and inquiries.
• Facilitated, coordinated and supported department wide operating procedures and internal quality controls for the assigned administrative support function.
• Provided guidance and training, approved work plans of subordinates to ensure accomplishment of the department's mission and compliance with appropriate administrative policies/ procedures.
Previous Professional Experiences:
• 1997 - 1999: Employees affairs In charge, Administrative, & Executive Secretary (Office Coordinator), Combined Group Contracting Company / Project's Sites
• 1996 - 1997: Executive Secretary Combined Group Contracting Company / Buildings Construction Dept.
Other Training and Certificates: • June 2005: QMS Lead Auditor Training Course (ISO 9001:2000) (Certified) • Dec 2010: Lean Six Sigma Green Belt (Certified) • Jan 2006: OHSA'S 18001 - Internal Auditor Course (ISO 18001) (Certified) • Nov 2007: Total Quality Management (TQM) Course. • May 2008: Gemba Kaizen (Japanese Management) Course. • Mar 2002: ISO 9001 : 2000 Awareness Course. • May 2004: Project's Safety Systems Course. • Jan 2008: American Human Resources Professional Certificate (PHR) • June 2005: The Profession Of Management Course (Certified). Professional Affiliations: • Registered in IRCA (International Register of Certificated Auditors-London-U.K.) as a Provisional Lead International Auditor of “ISO 9001:2008”, since 05/2005. (Cert. No. 1191784) • Registered in ASCB(E) (Accreditation Services for Certifying Bodies-Europe Ltd,) as a Lean Six Sigma Green Belt, since 12/2010. (Cert. No. 0309-1LSSGB90-21)
My PhD degree is ongoing now. The main field of study is Management, and the major research is in Quality Management Systems and Business Excellence. The research shall include lead organizations of more than one industry like Construction, Banking, Retail, Health care and Investment.