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Yousuf Zai Md Ab Mohajjalin  Khan , Operations Associate & UI/UX Designer

Yousuf Zai Md Ab Mohajjalin Khan

Operations Associate & UI/UX Designer·Super Sheldon LLP,

India

Diploma, Computer Engineering

Work experience

Total years of experience: 1 years, 6 months

Operations Associate & UI/UX Designer

September 2025 - December 2025

Super Sheldon LLP,

Kolkata, India Remote

September 2025 - December 2025

• Streamlined 4+ operational workflows, reducing average parent and teacher query resolution time by 30%.
• Administered LMS and CRM platforms for 120+ student and client records, maintaining 100% data accuracy.

Company industry:
Training & Education Center

Customer Support Analyst

January 2024 - May 2024

Nukkad Shops,

Hyderabad, India

January 2024 - May 2024

• Handled 30+ daily customer inquiries using ticket management tools, achieving a 4.7/5 satisfaction rating.
• Collaborated with 3 cross-functional teams to implement 5+ process improvements, reducing resolution time by
30%.

Company industry:
IT Services
Job role:
Information Technology

Customer Support Trainee Analyst

May 2023 - October 2023

Nukkad Shops,

Hyderabad, India

May 2023 - October 2023

• Supported operations across 12 retail and 15 F&B locations, ensuring 100% compliance with company policies.
• Diagnosed and resolved hardware and software issues for 27+ store devices, minimising downtime.

Company industry:
IT Services
Job role:
Customer Service and Call Center

Operations Officer Intern

January 2022 - March 2022

CodingZen,

Delhi, India Remote

January 2022 - March 2022

• Maintained CRM and LMS records for 50+ users, improving data retrieval efficiency by 25%.
• Proposed and implemented 4 UX improvements to the company website, increasing user engagement metrics.

Company industry:
Training & Education Center
Job role:
Accounting and Auditing

Education

Maharashtra State Board of Technical Education

January 2021

January 2021

Diploma, Computer Engineering

India

GPA (percentage): 90%

GPA (percentage): 90%

Maharashtra State Board of Secondary and Higher Education

January 2017

January 2017

High school or equivalent, Administration And Basic Sciences

India

Skills

Microsoft Excel

Intermediate

Virtual Assistance

Intermediate

Communications

Intermediate

Data Entry

Intermediate

Digital Marketing

Intermediate

Social Media Marketing

Intermediate

Social Media

Intermediate

Desktop Support

Intermediate

Computer Hardware Troubleshooting

Intermediate

Sales

Intermediate

CUSTOMER SUPPORT

Intermediate

FIGMA DESIGN SOFTWARE

Intermediate

JAVASCRIPT PROGRAMMING LANGUAGE

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

OPERATIONS

Intermediate

PROCESS IMPROVEMENT

Intermediate

SOFTWARE ENGINEERING

Intermediate

WORDPRESS

Intermediate

WORKFLOW MANAGEMENT

Intermediate

Canva

Intermediate

Google Docs

Intermediate

Client Relationship Management CRM

Expert

MS Office tools

Intermediate

flutter

Intermediate

Web Design

Intermediate

Graphic Design

Intermediate

Technical Support

Intermediate

Web Development

Intermediate

CRM software

Intermediate

HTML + CSS

Intermediate

JavaScript

Intermediate

Customer Service

Intermediate

Sales Support

Intermediate

Microsoft Office

Intermediate

IT Technical Support

Intermediate

Installation

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA RETRIEVAL

Intermediate

LEARNING MANAGEMENT SYSTEMS

Intermediate

MANAGEMENT

Intermediate

Social profiles

Languages

English

Expert

Hindi

Intermediate

Training and Certifications

Certifications
Microsoft Excel: Beginner to Advanced
Adobe Graphic Design — Adobe
Foundations of User Experience (UX) Design
Principles of UX/UI Design—
Google Technical Support Fundamentals
Social Media Content Creation: Canva Beginner to Advanced
Social Media Content Creation: Canva Beginner To
Mobile Development —Meta
Foundations of User Experience (UX) Design
Google Technical Support Fundamentals
Adobe Graphic Design

Hobbies and interests

coding, reading self help books, light gaming. exploring new technology's