Store manager
Top Market
Total years of experience :11 years, 1 Months
Reporting to operations manager
Opening and closing the shop
Follow up on staff attendance
Follow up the sales
Follow up the orders with suppliers
make sure that the shop and the store is always tiday and clean
Follow the customers comments
Retail (FMCG) Report to retail manager
Opening new stores across angola .
Make sure all the stores are opening and closing by right time .
Visit the stores on daily basis and ensure that all the work is done as per company procedure.
Follow up the stores sales and make sure that they are reaching the daily budget .
Meet the store managers once per a week to discuss the stores issue and plans for future.
Make sure that all the products are displayed in a good way on the shelves with the right price tag .
Assure that all the stores are following the expiry cycle .
Ensure that all the stores are always tidy, clean and ready to receive always customers in a good way .
Make sure that all the staff are treating the customers in a good way as per our customer service training session.
Hiring new staff, supervisors, managers, which they are qualified for their positions together with human resource director .
Follow up the availability report with the stores and with the category managers in order to avoid out of stock .
Inventory planner .
Follow up the system stock and arrange inventory once needed.
Make sure that all the stores warehouse always well organized.
Follow up P&L of the company
Retail, supermarkets
Ensure that all the stores have good availability on the shelves
Ensure deep cleaning for the shops are done on weekly basis.
Make sure all the staff are serving customers in a good way.
Make sure that all the warehouses are tidy, clean and well organized.
Follow up the store sales and to ensure that all of them are reaching the daily budget
Promotion planner
Motivate the store managers and their assistants.
Assure that al the workers are wearing their work uniform
Recruiting new hires by communication with human resource
Make sure that all products have price tags on the shelves
Importation
Make sure that all the orders done and sent to the right supplier
Arranging training sessions for all staff together with human resource
Follow up the stores documents .
Make sure that all the stores materials are working well (bakery machines , meat machine etc. )
Ensure all company policies as well as store standards and procedures are communicated effectively to all employees in the store and followed in a consistent manner.
Contribute toward store profitability by reaching store targets and increasing profit. Ensure that the products and goods which are in store are fully satisfying the needs of the customer.
Provide exceptional customer service and ensure that employees also provide the same level of service.
Conduct regular store meetings
Manage all store operational issues which include store housekeeping, store administrative duties, physical inventories, price change, etc.
Maintain adequate stock through efficient inventory management.
Make sure that merchandise is always presented neatly and that items are priced correctly
Maintain good customer relations and service standards.
Identify competitors and implement action plans.
Draw up action plans to monitor stock losses via stock take and partial stock take.
Ensure employee awareness of safety and emergency procedures.
Ensure all company policies as well as store standards and procedures are communicated effectively to all employees in the store and followed in a consistent manner.
Assist Store Manager To Manage The Store.
Develop The Staff And Supervisors
Follow Up The Orders
Make Sure That All The Customers’ Needs Are Met In Our Show Room
Manage The Store In Absence Of Store Manager By Opening And Closing
Prepare Staff Schedule
Train The Store Staff To Provide A Good Customer Service
Follow Up The Sales.
Stock takes planner
Demonstrate The Ability To Efficiently And Effectively Operate The Store In The Absence Of The Store Manager.
Support The Store Manager In Implementing Company Programs And Execute Action Plans That Meet Sales, Operational And Organizational Objectives.
Execute Opening And Closing Store Procedures Including Paperwork To Company Standards.
Prepare Daily Agenda; Delegate And Follow Up On Tasks.
Develop Staff Through Coaching, Training, Reward And Recognition.
Provide Direction To The Team During Their Shift To Maintain The Appropriate Operations Of The Store.
Make Sure That Merchandise Is Always Presented Neatly And That Items Are Priced Correctly.
Ensure That The Products And Goods Which Are In Store Are Fully Satisfying The Needs Of The Customer.
Provide Exceptional Customer Service And Ensure That Employees Also Provide The Same Level Of Service.
Ensures Product Availability On The Shelf In The Designated Section.
Ensures Availability Is Maintained Across The Main Store Throughout The Day.
Orders Replenishment for The Section On A Daily Basis.
Ensures Orders Are Done As Per The Schedule Set By Management.
Ensures Promotional Items Are Ordered And Displayed.
Ensures Loose Is Worked Before Ordering.
Follow Up The Direct Orders.
Follow Up The Gaps.
Supervises And Develop Immediate Team As Instructed By Duty Manager.
Ensures Main Store Policies Are Adhered To.
Maintains Excellent Standards Of Hygiene Across All Main Stores.
Ensures All Due Diligence Policies Are Followed Within The Main Store.
Ensures Promotional Displays Are Maintained To Required Standards.
Follow Through On Direct Supply Stock
Ensures The Health And Safety Measures Are Maintained.
Ensure Filling Standards Are Followed.
Ensures All Loose Stocks & Excess Stocks Are Thoroughly Replenished To Shelves.
Completes Schedules, Activity Planners, Monitors Staff Availability And Takes
Action Against Any Shortfalls.
Ensures Correct P.O.S, price Is Available On All Products Across Main Store.
Ensures Customer Needs Are Met By Main Store Team.
Communicates And Solves Any Staff Personal Issues To Duty Manager.
Follow Up The Orders With The Direct Supply Clerk
Managed Jnah, Achrafieh, Saida & Tyre Branches.